Field Service Technician

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ENGEL

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

ENGEL is a company dedicated to providing advanced technical solutions primarily through its websites, enhancing user interaction and experience with a variety of tools such as cookies, statistics, and marketing technologies. Focused on ensuring a seamless online experience, ENGEL offers customer support, technical services, and information management for its users, thereby improving the functionality and usability of its digital platforms.

📋 Description

• Install and service injection molding equipment at customer sites • Troubleshoot and repair injection molding machines and robots • Conduct tests and inspections of mechanical, hydraulic, pneumatic, electrical, electronic and software components • Perform calibrations to optimize equipment performance • Perform software and hardware installations • Perform safety checks on equipment • Educate customers on equipment and instruct them on proper operation • Manage customer issues, including ordering and installing replacement parts • Diagnose control-system problems and develop organized repair approaches • Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems • Communicate with Central Service, Manufacturing and Parts Center to resolve field problems • Provide regular written reports to the Service Manager

🎯 Requirements

• High School Diploma required • Associate's or Bachelor's degree preferred • 5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer • Knowledge of blueprints and schematics for troubleshooting electrical/electronic, hydraulic and mechanical systems • Experience with injection molding machines and electrical, mechanical, hydraulic and computer systems • Ability to provide basic training to customers and employees • Knowledge and understanding of the injection molding process • Ability to troubleshoot problems systematically • Knowledge of microprocessor programming • Knowledge of materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials • Excellent communication and interpersonal skills and strong customer service orientation • Ability to handle difficult or unhappy customers with tact and diplomacy • Dedicated team player with a positive attitude • Familiarity with ENGEL machines and robots preferred • Ability to use internal resources efficiently to resolve customer issues • Ability to work independently with minimal back-office support • Valid passport required • Driver's license in good standing, including REAL-ID, required

🏖️ Benefits

• Health, dental and vision insurance upon first day of hire • 401k with match • Over 3 weeks PTO • Employer paid life insurance • Long and short-term disability • Employee-centric environment • Comprehensive vehicle program (monthly stipend + mileage reimbursement) • $75 per diem when travelling on the road • Tool reimbursement • Cell phone • Laptop • Occasional voluntary weekend travel • Contribution to HSA • Dependent and Health FSA • Vacation pay • Holiday pay