Field Service Technician

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ENGEL

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

ENGEL is a company dedicated to providing advanced technical solutions primarily through its websites, enhancing user interaction and experience with a variety of tools such as cookies, statistics, and marketing technologies. Focused on ensuring a seamless online experience, ENGEL offers customer support, technical services, and information management for its users, thereby improving the functionality and usability of its digital platforms.

📋 Description

• Troubleshoot and repair injection molding machines and robots • Conduct tests and inspections of mechanical, hydraulic, pneumatic, electrical, electronic, and software components • Perform calibrations to optimize equipment performance • Install software and hardware • Perform safety checks on equipment • Educate customers on equipment and instruct them on proper operation • Manage customer issue resolution, including ordering and installing replacement parts • Diagnose control-system problems and develop organized approaches to machine repairs • Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems • Communicate with Central Service, Manufacturing, and Parts Center teams to resolve field problems • Provide regular written reports to the Service Manager • Work remotely at customer sites installing and servicing equipment and providing training and support

🎯 Requirements

• High School Diploma required • Associate’s or Bachelor’s degree preferred • 5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer • Knowledge of blueprints and schematics for electrical/electronic, hydraulic, and mechanical troubleshooting • Experience with injection molding machines • Well-rounded electrical, mechanical, hydraulic, and computer skills • Ability to provide basic training to customers and employees • Knowledge and understanding of the injection molding process • Ability to troubleshoot problems systematically • Knowledge of microprocessor programming • Knowledge of materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials • Excellent communication and interpersonal skills and strong customer service orientation • Ability to handle difficult or unhappy customers with tact and diplomacy • Dedicated team player with a positive attitude • Familiarity with ENGEL machines and robots preferred • Ability to use internal resources efficiently to resolve customer issues • Ability to work independently with minimal back-office support • Must have a valid passport • Must have a driver’s license in good standing that includes REAL-ID

🏖️ Benefits

• Health, dental, and vision insurance from the first day of hire • 401k with match • Over 3 weeks PTO • Employer-paid life insurance • Long- and short-term disability • Employee-centric environment • Comprehensive vehicle program with monthly stipend and mileage reimbursement • $75 per diem when travelling on the road • Tool reimbursement • Cell phone • Laptop • Health insurance • Dental insurance • LTD and life insurance • Contribution to HSA • Dependent and Health FSA • Vacation pay • Holiday pay