Principal Consulting Engineer – ServiceNow

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $156k - $225k / year

⏰ Full Time

🔴 Lead

🔧 ServiceNow

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Deliver professional services for CDW customers globally on major ServiceNow platforms • Provide design and engineering activities for ServiceNow projects and solutions • Oversee technical solutions across multiple projects and ensure delivery-team visibility and solution synergy • Collaborate with CDW consulting groups to create cohesive technical approaches bridging sales and delivery • Standardize technical approaches and develop opinionated client-solution patterns • Assist management with technical growth plans for engineers and architects • Review and approve statements of work as needed • Support technical screening for new candidate interviews • Lead technical deployment engineering and workload design with customers on major public cloud vendors • Provide ServiceNow workshops and training events for customers and industry leaders • Train and mentor engineers and architects • Provide ServiceNow engineering services and coordinate engagement strategies and technical resource augmentation • Analyze complex systems, workflows, and dependencies to design automation solutions • Oversee team projects, ensure delivery excellence, and act as an escalation point • Perform billable consulting work for CDW clients • Support presales architects on large deals by validating consulting estimates and providing ServiceNow expertise • Meet training and certification requirements for selected vendors • Develop and mature ServiceNow practice areas in response to client needs and market demand • Travel approximately 10% • Support internal projects when applicable

🎯 Requirements

• Bachelor's Degree and 7+ years of ServiceNow experience, including at least 3 years in large enterprise consulting; or 10+ years of ServiceNow experience, including at least 3 years in large enterprise consulting • Leadership and expert technical advice capabilities • Subject matter expertise and awareness of current technology trends • Ability to develop IT services offerings • Proven ability to maintain client relationships as a trusted advisor and mentor engineers • Excellent communication skills and experience making technology recommendations • Ability to build relationships at all organizational levels and research and present complex technology solutions to clients • Ability to work effectively amid change, ambiguity, and risk • Ability to multitask and prioritize in a fast-paced environment • Willingness to travel to other CDW locations or client sites • Valid U.S. driver’s license required • Demonstrated knowledge of ServiceNow and multi-platform solutions • Certified Technical Architect (CTA) or demonstrated architect-level mastery of ServiceNow, including enterprise-wide technical governance, integration patterns, instance strategy, and upgrade and release approaches • Extensive experience with complex, multi-workflow ServiceNow implementations is a plus • History of coaching architects and developers, establishing delivery standards, and creating reusable accelerators is a plus • Hands-on expertise with ServiceNow AI capabilities, including Now Assist, AI Agents, AI Agent Studio, Predictive Intelligence, and Virtual Agent is a plus • Ability to shape and present AI-enabled service offerings is a plus • Proficiency in automation tools including Ansible, Puppet, Chef, Jenkins, GitLab CI/CD, Terraform, CloudFormation, Docker, and Kubernetes • Deep understanding of supervised learning, unsupervised learning, reinforcement learning, deep learning, and natural language processing • Strong knowledge of ServiceNow continuous integration, continuous delivery, infrastructure as code, and automated testing • Experience implementing ServiceNow workflows and pipelines

🏖️ Benefits

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits overview provided at https://cdw.benefit-info.com/ • Professional development through training and certification requirements • Training and mentoring opportunities • Remote work arrangement

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