Principal Consulting Engineer – ServiceNow

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $156k - $225k / year

⏰ Full Time

🔴 Lead

🔧 ServiceNow

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Engage with clients and internal teams on design and engineering activities for ServiceNow projects and solutions • Provide thought leadership on technical solutions for customers • Align delivery teams with management on best practices and upskill architecture and engineering resources • Deliver professional services for CDW customers globally on major ServiceNow platforms • Oversee technical solutions across multiple projects to ensure consistent approaches and visibility • Collaborate with CDW consulting groups to bridge sales and delivery • Establish technical standardization and opinionated approaches for client solutions • Assist management with technical growth plans for engineers and architects • Assist with SOW reviews and approvals • Support technical screening for candidate interviews • Lead technical deployment engineering and workload design with customers on major public cloud vendors • Provide customer and industry-leader workshops and training on emerging ServiceNow technologies • Train and mentor engineers and architects • Provide ServiceNow engineering services, coordinate engagement strategies, and qualify technical resource augments • Analyze complex systems, workflows, and dependencies to design automation solutions • Oversee team projects, ensure delivery excellence, and act as an escalation point • Perform billable consulting work for CDW clients • Support presales architects on large deals by validating consulting estimates and providing ServiceNow expertise • Help develop and mature ServiceNow practice areas based on client needs and market demand • Travel approximately 10% • Perform internal projects when applicable

🎯 Requirements

• Bachelor's Degree and 7+ years of ServiceNow experience, including at least 3 years in large enterprise consulting; or 10+ years of ServiceNow experience, including at least 3 years in large enterprise consulting • Leadership and expert technical advice and architecture design capabilities • Subject matter expertise and knowledge of current technology trends • Ability to develop IT services offerings • Proven ability to maintain client relationships as a trusted advisor and mentor engineers • Excellent communication skills and experience making technology recommendations • History of building constructive relationships at all organizational levels • Ability to research complex technology solutions and present them to clients • Ability to remain calm and productive amid change, ambiguity, and risk • Ability to multitask and prioritize in a fast-paced environment • Ability to anticipate future trends and create value-adding strategies • Willingness to travel to other CDW locations or client sites • Valid U.S. driver's license required • Demonstrated knowledge of ServiceNow and multi-platform solutions • Certified Technical Architect (CTA) or demonstrated architect-level mastery of the ServiceNow platform, including enterprise-wide technical governance, integration patterns, instance strategy, and upgrade/release approaches • Extensive experience leading complex, multi-workflow ServiceNow implementations from pre-sales and estimation through design, build, test, and go-live, a plus • History of coaching architects and developers through design and code reviews, establishing delivery standards and reusable accelerators, and raising practice capability, a plus • Hands-on expertise with ServiceNow AI capabilities, including Now Assist, AI Agents, AI Agent Studio, Predictive Intelligence, and Virtual Agent, a plus • Ability to shape and present AI-enabled service offerings and advise clients on governance, data quality, and change management, a plus • Proficiency with automation, configuration management, CI/CD, infrastructure-as-code, and containerization tools, including Ansible, Puppet, Chef, Jenkins, GitLab CI/CD, Terraform, CloudFormation, Docker, and Kubernetes • Deep understanding of AI and machine learning algorithms, including supervised, unsupervised, reinforcement, deep learning, and NLP • Strong knowledge of ServiceNow principles and practices, including CI, CD, IaC, and automated testing • Experience implementing ServiceNow workflows and pipelines • Must meet training and certification requirements for selected vendors

🏖️ Benefits

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits package detailed at https://cdw.benefit-info.com/ • Training and certification opportunities for selected vendors • Remote work arrangement • Support for professional growth, coaching, and mentoring

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