Professional Services Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $121.5k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Support successful execution of professional services engagements within assigned accounts, segments, or regions • Support development and maintenance of relationships with key client stakeholders and internal CDW partners • Understand client business objectives, challenges, and expectations to help align services solutions • Participate in account planning, client-facing discussions, and client business reviews • Support the delivery lifecycle, including consultation, service design, implementation, and support • Assist with defining project scope, timelines, and resourcing plans • Coordinate across multiple services practices to support engagement execution and resource alignment • Partner with sales professionals, pre-sales consultants, project managers, pre-sales teams, and delivery teams • Participate in coaching, feedback, and continuous improvement discussions • Support documentation, standardization, and alignment of service offerings with best practices • Track engagement KPIs related to delivery performance, client satisfaction, and financial outcomes • Provide updates on engagement status, risks, and opportunities • Monitor services financial performance and escalate variances as appropriate • Support CDW-first delivery strategies and billable utilization targets • Identify delivery risks, support mitigation planning, and escalate issues affecting timelines, scope, or client satisfaction • Identify additional-services opportunities and support services expansion discussions and solution positioning

🎯 Requirements

• Bachelor’s degree and 5 years of experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements OR 9 years of work experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements • Experience supporting technology services engagements • Demonstrated ability to support moderately complex technology projects aligned to business objectives • Ability to understand client needs, contribute to client discussions, and support trusted advisor relationships • Ability to participate in discussions related to delivery issues, risks, and escalations with guidance from senior leaders • Experience supporting project plans, schedules, and execution activities • Strong communication and collaboration skills • Ability to manage multiple priorities in a fast-paced environment • Analytical and problem-solving skills with a focus on client success • Ability to influence through collaboration and partnership • Willingness to travel up to 25% or as needed • Experience working in cross-functional team environments is a plus • PMP or services-related certifications is a plus • Consulting or enterprise client exposure is a plus

🏖️ Benefits

• Annual bonus target of 25% subject to terms and conditions of plan • Benefits package (details provided at https://cdw.benefit-info.com/) • Geographic salary differentials may apply • Travel up to 25% or as needed