Senior Virtualization Engineer – Managed Services

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $106k - $150.2k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Provide innovative technical solutions to complex hardware/software problems • Provide design, implementation, technical support services and consulting to Managed Services clients • Deliver Managed Services offerings according to CDW Service Descriptions and Service Catalog • Follow processes and procedures defined in the CDW ManS Standard Operating Procedures manual • Communicate effectively with internal and external customers by phone, email and in person • Participate in an on-call rotation providing 24 X 7 support to critical systems • Conduct throughput analysis, problem solving and infrastructure planning • Participate in projects to improve and upgrade technology infrastructures • Create and execute test plans for assigned project components • Identify and communicate potential cross-selling opportunities to the sales team • Create high-quality content deliverables using appropriate document templates • Provide senior-level technical services independently • Serve as technical point of contact on customer engagements and internal projects • Conduct and lead design workshops for complex designs • Develop proactive plans to avoid problems • Educate customers on solutions throughout the service lifecycle • Complete projects and tasks according to stakeholder and management commitments • Perform implementation-plan scopes of work, including system builds, test plans, documentation and training • Handle multiple tasks simultaneously, including pre-sales, troubleshooting, maintenance and emergency response • Communicate unanticipated events to the Engineering Manager • Respond professionally to customers and relay questions or concerns to the manager • Assist in creating and documenting policies and procedures • Understand and meet production-environment SLAs • Support Service Account Managers, Project Managers and product developers • Contribute to written proposals and technical documentation • Assist Professional Services with client consultation and architectural recommendations • Review service requests daily, provide client status updates and maintain accurate problem-tracking data • Test, evaluate and develop new products, offerings and solutions • Train customers and coworkers • Work with Project Managers to update project plans and communicate project status

🎯 Requirements

• Bachelor’s degree in business, computer science, a related technical degree or equivalent experience • At least five (5) years large-scale, multi-tenant Data Center environment experience, including enterprise-class planning, design, implementation and support • Experience with VMware virtualization technologies and infrastructure • Experience with hyper-converged infrastructure, including Cisco Hyperflex, Nutanix and/or VMware vSAN • Experience with Cisco UCS infrastructure • At least three (3) years’ experience using scripting tools to automate routine and complex tasks, such as Microsoft PowerShell, VMware PowerCLI, and/or Cisco UCS PowerTool • Ability to resolve critical issues in a time-sensitive manner while meeting required service levels • Ability to establish customer trust and confidence • Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines • Critical attention to detail and creative problem-solving skills • Ability to perform intermediate root cause analysis • Customer service focus and high level of professionalism • Ability to consistently follow policies and procedures • Strong communication and documentation skills • Excellent verbal and written communication skills • Good time management skills and ability to meet rigid and urgent assignment schedules • Professional-level experience with technologies and areas such as VMware, Nutanix, Cisco UCS, Dell, HPE, and ITIL is a plus • Knowledge/experience with replication and backup technologies is a plus • Experience administering multiple virtual environments and performing advanced troubleshooting is a plus • Virtual infrastructure performance monitoring and optimization, capacity utilization, trending and reporting is a plus • Capacity planning and performance analysis of storage, backup and recovery infrastructure is a plus • Experience writing technical documentation is a plus • Experience with advanced change management programs is a plus • ITIL Foundations Certification is a plus • VMware Certified Professional (VCP) or Nutanix Certified Professional (NCP) certification or higher is a plus • Basic understanding of routing, switching and firewall infrastructure is a plus

🏖️ Benefits

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits package (details provided at https://cdw.benefit-info.com/) • Salary ranges may be subject to geographic differentials