Senior Windows Engineer – Managed Services

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $106k - $150k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Own and manage Windows engineering tickets and service requests through resolution • Monitor Windows services and infrastructure, respond to alerts, identify emerging issues, and take corrective action • Troubleshoot and resolve complex break-fix issues involving Windows Server and related enterprise services • Serve as a senior escalation point for advanced Windows incidents • Administer and support physical, virtual, and cloud-hosted Windows Server environments • Support Active Directory, Group Policy, DNS, DHCP, certificate services, authentication, and related Windows services • Use PowerShell and other tools to automate support, reporting, health checks, and remediation • Support patching, upgrades, configuration changes, lifecycle activities, and maintenance under change-management requirements • Assess incident and change impacts across connected systems, customer teams, and technology towers • Communicate issues, risks, dependencies, progress, and resolutions to customers and internal teams • Document troubleshooting steps, resolutions, procedures, knowledge articles, and operational standards • Collaborate with infrastructure, cloud, security, networking, application, and service delivery teams • Mentor engineers and share technical and operational best practices • Participate in scheduled on-call rotation outside standard business hours

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field and at least 7 years of relevant infrastructure engineering experience, or equivalent professional experience • At least 5 years of experience administering and supporting Windows Server in enterprise environments • Strong experience troubleshooting Windows infrastructure incidents and resolving complex operational issues • Strong experience with Active Directory, Group Policy, DNS, DHCP, Windows security, certificates, and identity services • Experience creating PowerShell automation for operational support, reporting, health checks, and remediation • Experience with Windows virtualization, clustering, patching, configuration management, monitoring, backup, and recovery technologies • Experience with ticketing systems, engineering queue management, and service-level commitments • Experience supporting business-critical services within Incident, Problem, and Change Management processes • Strong communication and customer-service skills for technical and non-technical audiences • Ability to evaluate problems from multiple perspectives, anticipate downstream impacts, identify affected stakeholders, and communicate proactively • Ability to manage multiple priorities, work independently, document solutions clearly, and collaborate across technical teams • Willingness to participate in an on-call rotation • Experience in Managed Services, multi-customer, or enterprise operations settings is a plus • Experience with Microsoft Azure or hybrid Windows environments is a plus • Experience with Hyper-V, Windows Server Failover Clustering, Microsoft Configuration Manager, Windows Server Update Services, Azure Update Manager, Microsoft Intune, or comparable tools is a plus • Experience with Azure Arc, Azure Monitor, Log Analytics, Microsoft Defender for Cloud, Microsoft Sentinel, or System Center Operations Manager is a plus • Experience supporting Remote Desktop Services, Internet Information Services, file services, print services, or Windows-based application platforms is a plus • Experience with enterprise backup, replication, disaster recovery, and business-continuity technologies is a plus • Microsoft certification in Windows Server, Azure administration, security, or a related technology is a plus • ITIL Foundation certification is a plus

🏖️ Benefits

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits package (see benefits overview) • Remote work arrangement • On-call compensation or support implied by scheduled on-call rotation