Account Manager

🔥 0 minutes ago

🔔 Pennsylvania, Texas – Remote

🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Act as the primary point of contact for Community Retail pharmacy customers • Develop strong and trusted customer relationships • Understand customer needs and provide proactive support • Own complex customer and operational issues, identify root causes, and coordinate solutions • Collaborate with internal teams to resolve delivery, service, account, and contractual queries • Support new account onboarding and smooth customer transitions • Monitor account activity and performance • Highlight customer themes, challenges, and opportunities • Identify opportunities to strengthen relationships and support account growth • Maintain relationships with sales colleagues, district directors, and other teams • Manage multiple customer priorities and cases • Keep customers and internal stakeholders informed • Contribute to cross-functional initiatives and projects improving customer experience and service delivery

🎯 Requirements

• Experience or capabilities gained through account management, customer relationship management, sales, healthcare, retail pharmacy, or another relevant customer-focused environment • Strong relationship management and customer service skills • Excellent written and verbal communication skills • Confidence presenting information clearly to different audiences • Strong analytical skills, including reviewing information, identifying trends and patterns, and using insights to understand issues and support decision-making • Strong problem-solving skills and ability to understand and address root causes • Good organisation and time management skills • Ability to balance multiple customers, cases, and priorities • Proactive approach and ownership of issues through resolution • Ability to adapt when priorities change • Strong collaboration skills across different functions • Ability to work independently in a remote environment while remaining connected with colleagues and customers • Confidence using Microsoft Word, Excel, and PowerPoint • Relevant education, training, or equivalent practical experience • Experience within retail pharmacy, pharmaceutical distribution, or healthcare would be valuable • Ability to work in a customer-facing account management role

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Fully remote work arrangement

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