Global Strategic Account Manager

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $135k - $155k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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jrni

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $6M Series C - JRNI on 2019-08

SaaS • B2B • Enterprise

jrni is a provider of cloud-based appointment scheduling and customer engagement software. The platform helps businesses manage bookings, appointments, virtual queues and in-store or remote customer experiences across channels, enabling retailers and service providers to offer online booking, scheduling and customer journey orchestration. jrni targets other businesses with a SaaS product focused on improving operations and customer experience.

📋 Description

• Own the growth and expansion of a portfolio of JRNI’s most important global enterprise accounts • Protect and grow recurring revenue through renewals, cross-sell, upsell, seat and volume growth, and new use cases, regions, and business units • Own the full renewal lifecycle, including forecasting, negotiation, and on-time closure • Build and execute multi-year strategic account and territory plans • Identify whitespace and build a data-driven expansion pipeline across geographies, lines of business, and product lines • Lead executive business reviews that quantify realized value and secure sponsorship for future growth • Establish and expand relationships with economic buyers, C-suite sponsors, and operational champions • Serve as a trusted strategic advisor to senior business and technology leaders • Navigate across regions and functions to build durable, sponsor-backed partnerships • Align Customer Success, Solutions/Value Engineering, Product, Marketing, and Professional Services around shared growth plans • Translate customer adoption, health, and value realization into commercial expansion • Channel customer needs and market signals to Product and Leadership • Maintain accurate forecasts and CRM pipeline hygiene against monthly, quarterly, and annual targets • Lead complex commercial negotiations involving pricing, packaging, and multi-year contracting • Apply structured value-selling and mutual-success-planning methodologies throughout the customer lifecycle • Report directly into the CCO organization responsible for Customer Expansion and Growth

🎯 Requirements

• 7+ years of quota-carrying experience in enterprise SaaS account management, strategic/key account management, or enterprise expansion sales • Consistent record of exceeding retention and growth targets • Demonstrated success managing and growing large, global, multi-stakeholder enterprise accounts with six- and seven-figure ARR • Proven ability to drive net revenue retention through renewals, upsell, and cross-sell in a recurring-revenue model • Strong executive presence and consultative, value-based selling skills • Ability to build credibility with C-level and senior business leaders • Excellent commercial negotiation skills across complex, multi-year enterprise agreements • Experience orchestrating cross-functional internal teams around account outcomes • Disciplined pipeline management and forecasting in a modern CRM, such as Salesforce • Familiarity with a structured sales methodology, such as MEDDICC, Command of the Message, or value selling • Excellent written and verbal communication • Comfortable operating across global time zones and cultures • Bachelor’s degree or equivalent practical experience • Preferred: experience selling into or within retail and/or financial services enterprises • Preferred: background in customer experience, appointment scheduling, CRM, or related enterprise software categories • Preferred: experience expanding accounts across multiple regions and business units within a single global customer

🏖️ Benefits

• Equity • Comprehensive health and wellbeing benefits • Paid time off • Variable compensation tied to retention and expansion performance

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