Account Manager – Student Success

🔥 36 minutes ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Lumivero

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

SaaS

Lumivero is a software company that builds research, qualitative data analysis, risk and decision-making, and experiential learning tools — many with embedded, auditable AI. Its product portfolio includes NVivo, ATLAS. ti, Citavi and XLSTAT for qualitative, quantitative, and mixed-methods research; DecisionTools Suite, @RISK, Predict! and SharpCloud for Monte Carlo simulation, risk modeling, and decision visualization; and an Experiential Learning Cloud for managing student placements and assessment. Lumivero’s offerings emphasize Excel integration, enterprise-grade dashboards, governance and auditability, and are targeted at higher-education institutions, research teams, and organizations managing enterprise risk and project portfolios.

📋 Description

• Manage customer relationships for a portfolio of higher education customers using ELC and Sonia • Serve as the strategic partner for academic, administrative, and procurement stakeholders • Drive customer satisfaction, platform adoption, and value realization • Own customer-facing relationships for accounts migrating from Sonia to ELC • Coordinate migration timelines and expectations with Implementation and Support • Convert legacy ELC contracts to subscription-based agreements • Structure commercial terms to support smooth transitions • Identify, escalate, and proactively resolve migration and conversion risks • Relay customer feedback on migration and conversion friction points to Solutions Engineering and product teams • Own the full renewal process, including forecasting, negotiation, and closing multiyear contracts • Identify and close upsell opportunities within the same program • Collaborate with Customer Service and Support to align solutions with institutional goals • Maintain renewal, upsell, migration, and conversion forecasts in Salesforce • Monitor account health and mitigate churn risk • Share customer insights and feedback to inform product strategy and customer experience

🎯 Requirements

• 3+ years in Account Management, Customer Success, or SaaS Sales • Demonstrated success managing renewals and upsells • Experience managing customer transitions, platform migrations, or contract conversions strongly preferred • Strong communication, negotiation, and stakeholder engagement skills • Ability to manage multiple priorities and work cross-functionally in a fast-paced environment • Experience using Salesforce and related sales or customer tools • Knowledge of experiential learning or accreditation-based academic programs preferred • Familiarity with higher education sales or customer relationships preferred • Experience with Tevera, Sonia, or Watermark EdTech platforms is a plus • Experience leading or supporting SaaS platform migrations or contract restructuring/conversion initiatives • Must reside in the USA full-time • Visa sponsorship is not available • Must satisfy employment eligibility requirements; Lumivero participates in E-Verify

🏖️ Benefits

• Fully remote in the USA • Necessary equipment provided • Monthly tech stipend for home office • Global team with local connections • Some travel to conferences, events, and team onsites • Major medical, dental, and vision insurance with generous company contribution • HSA and FSA options • Long- and short-term disability coverage • Life insurance • Voluntary insurance options • Roth and Traditional 401(k) options with generous match, vested immediately • Technology stipend • Flexible time off • 11 holidays • Paid sick time • Company-paid parental leave policies • Competitive variable compensation

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