Principal Designer, Product Design

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey, Pennsylvania – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $110.5k - $221k / year

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Build and lead the discovery and research operating model for MSO Technology Solutions • Lead Jobs-to-Be-Done discovery, stakeholder interviews, contextual inquiry, workflow analysis, and qualitative research • Facilitate collaborative workshops, strategy sessions, and service blueprinting engagements • Develop service blueprints, journey maps, ecosystem maps, and experience frameworks • Synthesize qualitative and quantitative findings into insights and recommendations for the MSO platform roadmap and investment priorities • Define experience and product strategies aligning patient, provider, staff, business, and technology needs • Translate clinical, operational, and business challenges into scalable product, service, and workflow opportunities • Evaluate build, buy, partner, and pilot tradeoffs • Shape future-state platform experiences and product capabilities • Establish metrics, pilot hypotheses, KPI frameworks, success criteria, and leading and lagging indicators • Track KPI performance, adoption, utilization, and realized value with Data & Analytics • Produce leadership-ready pilot readouts supporting scale, optimization, continuation, or stop decisions • Identify opportunities for products, automation, agentic workflows, and AI-enabled capabilities • Assess desirability, feasibility, viability, risk, and adoption readiness of emerging technologies • Serve as functional leader of the discovery and research discipline • Mentor designers and cross-functional partners and contribute to team structure, talent planning, and career development • Communicate design positions, risks, tradeoffs, and strategic recommendations to senior leaders and external partners

🎯 Requirements

• Bachelor’s degree in Design, Human-Computer Interaction, Human-Centered Design, Service Design, Business, Healthcare Administration, or a related field; equivalent experience considered • 8+ years of experience in Product Design, UX Strategy, Service Design, Experience Research, Product Strategy, or a closely related discipline • Expertise in human-centered research, Jobs-to-Be-Done discovery, service design, and facilitation of complex, senior stakeholder groups • Experience defining KPIs, measurement frameworks, and outcome evaluation approaches for pilots, products, or transformation initiatives • Ability to synthesize complex qualitative and quantitative data into executive-level insights, recommendations, and decision support materials • Strong communication, storytelling, workshop facilitation, systems thinking, and executive presentation skills • Preferred: experience in healthcare, specialty physician practices, management services organizations, healthcare technology, or operational transformation • Preferred: experience evaluating AI-enabled solutions, automation capabilities, vendor solutions, or emerging technology pilots • Preferred: experience building or leading a research or discovery function, mentoring practitioners, and contributing to standards and governance

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities