Program Manager, Solution Innovation

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $93.5k - $187k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Define and maintain the multi-year product vision, strategy, and roadmap for PSAO Audit and Compliance Solutions • Translate Group Product Owner priorities into an outcome-focused roadmap • Use customer insight, audit trends, regulatory change, operational feedback, and stakeholder input to prioritize product improvements • Own the Pharmacy Audit Support product, features, processes, and enhancements • Lead design and continuous improvement of audit support workflows, reporting, case management, issue escalation, and enablement tools • Partner with internal teams and external stakeholders to improve audit outcomes and reduce recoupment exposure • Leverage AI and technology to enhance Pharmacy Audit Support offerings and drive efficiencies • Ensure PSAO offerings comply with applicable federal, state, and local laws, rules, regulations, and obligations • Coordinate and track PSAO registration and licensure requirements, compliance calendars, and documentation • Monitor regulatory and licensure changes and update processes, product capabilities, controls, and communications • Facilitate policy and procedure updates • Monitor participating pharmacies and providers for suspicious, fraudulent, or high-risk activity using internal and external data • Collaborate with Central Pay, contracting, finance, and related teams on payment-integrity and compliance risks • Contribute to preventative and corrective action plans, policy improvements, and control enhancements • Own and maintain a prioritized product backlog • Lead roadmap planning, release coordination, and end-to-end delivery with cross-functional stakeholders • Coordinate cross-product roadmap dependencies and align with broader PSAO solution strategy • Engage users and stakeholders to understand requirements, validate workflows, and improve solution usability and effectiveness • Support policies, procedures, controls, and documentation for compliance obligations • Coordinate compliance training, communications, and enablement materials • Drive standardized operating methods and audit readiness • Define and track KPIs covering audit support utilization, compliance timeliness, registration and licensure completion, issue resolution, risk indicators, and business impact • Report product performance, operational trends, compliance status, risks, and improvement opportunities to leadership • Assess adoption, efficiency, customer value, and cost-benefit outcomes to refine priorities

🎯 Requirements

• Bachelor’s degree required; advanced degree preferred in business, healthcare, pharmacy, regulatory affairs, compliance, or related fields • Typically requires 7+ years of directly related and progressively responsible experience in compliance, audit support, regulatory operations, pharmacy services, product management, or a related field • Strong understanding of pharmacy operations, payer and PBM audit dynamics, regulatory compliance, and registration/licensure requirements in healthcare or pharmacy-related environments • Demonstrated ability to define product roadmaps, prioritize enhancements, lead cross-functional delivery, and translate stakeholder needs into scalable solutions • Strong analytical, communication, organizational, and stakeholder management skills • Ability to influence decisions and drive outcomes in a matrixed environment

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities