Strategic Account Operations Coordinator

Job not on LinkedIn

🔥 2 hours ago

🥔 Idaho – Remote

🥔 Idaho – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Serve as the primary customer service point of contact for large Strategic accounts • Develop and maintain relationships with strategic account stakeholders • Coordinate communication between clients and internal teams • Manage ecommerce platforms, vendor-portal reporting, and product content • Align product content with brand guidelines and coordinate item setup with manufacturers • Collaborate with purchasing, data analysts, and Senior Account Managers on inventory, sales data, and customer recommendations • Monitor account performance and identify upselling or cross-selling opportunities • Resolve client issues and proactively mitigate potential challenges • Provide client reports and updates on service performance and projects • Gather and relay client feedback • Answer incoming calls through dedicated Strategic Account phone queues • Process returns of incorrect or damaged merchandise • Attend weekly sales meetings • Facilitate new item onboarding, inventory forecasting, pricing, customer portal intervention, and manufacturer rebates • Manage customer sales orders through an EDI platform • Resolve errors while adhering to shipping cutoff times • Research compliance violations and dispute claims when appropriate • Analyze shipment pictures and documentation with distribution center and operations personnel • Generate customer credits for validated violations • Research and apply customer payment deductions with the cash application department • Maintain compliance trackers for service-level agreements and scorecard metrics • Assist with customer onboarding and account maintenance of licensure and legal documentation

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 3+ years of experience in customer service operations, international coordination, order management, or a related field required • Certification in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, COPC Customer Experience Practitioner, or related certification preferred • Availability to work between 7am and 6pm MST • Familiarity with ecommerce platforms • Ability to extract reporting from ecommerce vendor portals • Ability to create, edit, and manage product content • Ability to manage customer sales orders via an EDI platform • Ability to research compliance violations and dispute claims • Competency using email, Microsoft Excel, AS400, Outlook, and other key systems • Competency in MWI sales programs, promotions, and products

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities