Care Management Support Coordinator – III

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $20 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Perform administrative care management activities, including member outreach, inbound calls, and service scheduling • Serve as a point of contact for members, providers, and staff to resolve issues • Document member records according to current state and regulatory guidelines • Contact members by phone regarding care plan next steps, community or health plan resources, scheduling questions or concerns, and ongoing education • Connect members with health plan and community resources • Support member and provider inquiries, requests, and concerns, including explaining care plan procedures and protocols • Support member onboarding and day-to-day administrative duties, including sending welcome letters, correspondence, and educational materials • Escalate requests and inquiries to management • Document and maintain non-clinical member records and provide them to providers as needed • Support training of new hires • Perform other assigned duties • Comply with all policies and standards

🎯 Requirements

• High School diploma or GED • 2–4 years of related experience • Ability to work remotely from home anywhere within Michigan • Availability to work Monday–Friday • Knowledge of care management activities, care plans, and community resources • Ability to perform outreach, answer inbound calls, schedule services, and resolve member/provider inquiries • Ability to document and maintain non-clinical member records in accordance with state and regulatory requirements

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules