LTSS Care Management Support Coordinator II

🔥 4 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Support administrative care management activities for LTSS Waiver members • Perform outreach to members by phone • Answer inbound calls and serve as a frontline support contact for members and providers • Schedule services and support care plan next steps • Connect members with health plan and community resources • Explain care plan procedures and protocols • Support member onboarding and send welcome letters, correspondence, and educational materials • Document and maintain non-clinical member records • Provide records to providers as needed • Make referrals addressing Social Determinants of Health needs • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• High School diploma or GED • 1–2 years of related experience • Preference given to applicants who reside in Illinois • Preference for experience in managed care, data entry, HCBS waiver services, or healthcare administration • Availability Monday through Friday, 8:00 a.m.–5:00 p.m. CT during training and 8:00 a.m.–4:30 p.m. CT afterward • Knowledge of existing local benefits and resources • Ability to comply with policies, standards, state requirements, and regulatory requirements

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plan • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity