Retention Representative

Job not on LinkedIn

🕒 September 3

🗽 New York – Remote

🗽 New York – Remote

💵 $15 - $27 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Retain current membership by assisting members with Government health program applications • Respond to inquiries regarding the application process from new and existing members • Meet daily production metrics designed to achieve higher membership retention • Research, analyze, and document inquiries regarding program eligibility • Answer application and service questions regarding programs and services • Conduct follow-up calls reminding members to return recertification applications • Request missing documentation when warranted • Guide and assist existing members through the recertification process • Educate members about the Plan's value and benefits • Overcome objections and retain members • Identify solutions to member issues and concerns • Complete required paperwork and documentation for the application process • Track and input recertification actions to ensure member accounts accurately reflect activities • Input, update, and create member information in databases • Use computer systems to perform administrative functions • Comply with all policies and standards • Perform other duties as assigned

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Must be able to work Monday-Friday, 10:00am-6:00pm EST • High School Diploma required • Previous Customer Service experience • One to two years related experience required • Proficiency in Microsoft Office: Excel, Word, Access • Proficiency in Lotus Notes and Internet • Proficiency in one or more languages other than English • Fluency in Chinese, Spanish and Russian strongly preferred

🏖️ Benefits

• Health insurance • 401K • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity