Customer Service Manager – OMNI

🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Centex Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Centex Technologies is a leading company in the IT industry, recognized for its expertise in cybersecurity, digital transformation, DevOps, and forensic investigations. Established in 2006, Centex Technologies provides innovative, secure, and efficient IT solutions to diverse clients across the public and private sectors. The company prides itself on fostering long-term relationships with clients and aims to catalyze impactful change and growth through tailor-made solutions. With a robust presence throughout the United States and a strategic team located in Texas, Colorado, Florida, and the Washington Metropolitan area, Centex Technologies is committed to elevating client operations and achieving success in every project.

📋 Description

• Lead stakeholder engagement, onboarding readiness, adoption, and outreach for users of a secure, distributed Data Mesh Environment • Serve as the primary liaison for government stakeholders and end-user communities • Translate stakeholder feedback into actionable requirements, training, staged rollout plans, and user-success measures • Coordinate with the program manager and technical, product, and business-analysis teams • Establish relationships with government stakeholders, mission users, and prospective platform consumers • Conduct structured discovery of mission workflows, data-access barriers, readiness, dependencies, and desired user outcomes • Communicate platform capabilities and elevate complex requirements, risks, and technical issues • Lead development and execution of the Customer Outreach and Rollout Plan • Design onboarding content, user guides, FAQs, training curricula, knowledge-transfer sessions, and release communications • Build rollout checklists, adoption playbooks, readiness checkpoints, communication schedules, and feedback channels • Monitor feature usage, participation, onboarding completion, and adoption barriers; report trends and corrective actions • Support phased adoption of DME enhancements and migration from legacy data systems, services, or catalogs • Coordinate readiness, user communications, feedback loops, acceptance criteria, user-impact risks, change windows, training needs, and escalation routes • Ensure rollback and continuity procedures are documented and communicated to affected users • Maintain stakeholder maps, contact logs, rollout plans, readiness matrices, training materials, adoption reports, issue logs, and change communications • Measure onboarding, training completion, feature adoption, blocker resolution, stakeholder satisfaction, issue closure, and migration readiness

🎯 Requirements

• Demonstrated stakeholder/customer relationship management • Proactive outreach • Experience establishing communication channels • Ability to understand data-access controls and API concepts • Evidence of designing onboarding and training content • Ability to explain technical concerns to project and business stakeholders • Strong oral/written communication • Commitment to measurable user outcomes • Working knowledge of APIs, API access, data governance, and data access controls • Preferred: Experience with Federal mission users • Preferred: Experience with enterprise data platforms • Preferred: Experience with product adoption metrics • Preferred: Experience with migration/change management • Preferred: Experience with access-governed services and distributed remote teams

🏖️ Benefits

• Fully remote work • Possible travel as needed • Equal employment opportunity • Reasonable accommodation may be available during the application and employment process in accordance with applicable law

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