Mobile Device Support Specialist

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🕒 June 27

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Ceresti Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

💰 $11.7M Venture Round - Ceresti Health on 2025-08

Healthcare • Healthcare Insurance • B2B

Ceresti Health is a tech-enabled care company that partners with health plans and accountable care organizations (ACOs) to support family caregivers of people living with dementia. The company combines claims-data driven risk stratification, caregiver education, a tablet-based platform, and weekly personal care navigators to improve care plan adherence, close social determinants of health gaps, and proactively detect changes in patients' conditions. Ceresti’s caregiver-led program has independently validated results showing substantial reductions in avoidable hospitalizations and per-patient medical costs, and it offers no-risk, outcomes-based contracts for payers.

📋 Description

• Conduct tablet start sessions with caregivers via phone or video. • Scheduling tablet and application trainings to troubleshoot technical difficulties. • Provide patient, empathetic, and easy-to-understand guidance to caregivers with varying levels of technology comfort. • Serve as frontline technical support for tablet hardware, software, and connectivity issues and smartphone application issues. • Document tablet starts, support interactions, issues, and resolutions in internal systems. • Comfortable setting up, configuring, and supporting tablets and mobile devices.

🎯 Requirements

• Experience in customer support, onboarding, help desk, or technical support roles. • Strong communication skills with the ability to explain technical concepts in simple, caregiver-friendly language. • High empathy and patience when supporting caregivers and older adults. • Comfortable performing hands-on technical tasks and troubleshooting. • Experience supporting tablets, mobile devices, or similar technology preferred.