Senior Product Manager, Customer Experience – CX

🔥 0 minutes ago

🌵 Arizona, California, +2 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $170k - $188.8k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The RealReal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🏪 Marketplace

🛒 Retail

👗 Fashion

💰 $70M Series H - The RealReal on 2019-03

Marketplace • Retail • Fashion

The RealReal is a leading online luxury consignment marketplace that authenticates, curates, and resells pre-owned designer goods. The company operates dedicated authentication centers and combines expert human appraisal with proprietary technology to keep counterfeit items off the platform while managing logistics like receiving, photography, storage, and fulfillment. The RealReal emphasizes sustainability, inclusive retail experiences, and growth through product & technology, sales, and corporate teams to support its luxury resale business.

📋 Description

• Define and execute a two-year product roadmap rooted in deep retail, e-commerce, and digital marketing expertise. • Partner cross-functionally with Engineering, UX, and AI teams to ship high-impact features that move the needle on meaningful KPIs. • Drive high-velocity experimentation cycles to transition from analysis-driven OKRs to live, customer-facing feature tests. • Conduct rigorous data analysis and user research to validate product hypotheses and strategic direction. • Lead the design and implementation of complex customer and consignment journeys to reduce friction and increase retention. • Champion a culture of rapid iteration by managing sprint cycles that balance long-term scale with immediate impact. • Communicate product vision and progress to senior leadership and stakeholders to ensure organizational alignment.

🎯 Requirements

• 5+ years of experience in Customer Product Management within an e-commerce environment. • Proven track record of managing complex customer journeys and multi-step conversion funnels. • Experience leading rapid experimentation and personalization initiatives. • Demonstrated ability to translate business strategy into a multi-year technical roadmap. • Strong analytical skills with experience using data to drive rigorous user research and validation. • Hands-on experience or familiarity leveraging AI tools to accelerate product discovery, personalization, or automation workflows (preferred). • Experience optimizing marketing customer journeys and lifecycle engagement strategies (preferred). • Experience in the luxury retail or secondary resale market (preferred). • Experience scaling product features in a high-growth, marketplace-driven environment (preferred).

🏖️ Benefits

• Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval)