Manager, Patient Resources

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $85.3k - $133.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Chapters Health System

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Chapters Health System is a comprehensive healthcare organization recognized as a Great Place to Work® for seven consecutive years. It operates a variety of services including palliative medicine, hospice care, and grief services across the Mid-Atlantic and Southeast regions of the United States. Chapters Health System is dedicated to offering coordinated, compassionate care for patients of all ages and conditions, with an emphasis on emotional and spiritual support. The organization also engages in community support through volunteer opportunities, personal and corporate giving, and its Life's Treasures Thrift Stores. As a not-for-profit, Chapters Health System is committed to being a supportive partner for patients, families, and healthcare professionals.

📋 Description

• Oversee 24/7/365 teams of nurses providing field and telephonic support for patients and families • Cover all shifts and provide immediate backup decision-making and support • Oversee Patient Resource Nurses handling calls in Care Connect and after-hours visits • Ensure exceptional customer service and timely responses to referrals • Maintain relationships with referral sources and internal customers • Provide call and visit data to Clinical Managers and the Senior Director of Patient Resources • Ensure staff training across service lines, benefits, and coverages • Provide ongoing training and monitor staff education and service-level competency • Ensure sufficient staffing for department duties • Prioritize interventions to solve or prevent system operations and care delivery problems • Complete employee evaluations on time and meet quarterly with each direct report • Participate in clinical operations meetings to review KPIs and performance improvement plans • Hold quarterly staff meetings to review KPIs, quality scores, and organizational or team updates • Communicate organizational changes to staff promptly • Hold staff accountable for productivity expectations • Remain available before, during, and after emergencies impacting Chapters affiliates • Perform other duties as assigned • Represent the Company professionally and comply with applicable regulations, policies, safety practices, confidentiality requirements, and quality improvement activities

🎯 Requirements

• Bachelor’s degree in related field or an equivalent combination of education and experience • Holds and maintains all required RN licenses as mandated by the state and local regulations where they will perform their duties • Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire • Ability to apply for/obtain RN license in any other jurisdiction that Chapters Health/Patient Resources may expand to in the future • Minimum of three (3) years of related experience, including at least one (1) year of management experience • Active BLS for healthcare professionals from the American Heart Association or Red Cross • Acute and/or post-acute experience preferred • Demonstrated ability to multi-task with attention to detail • Ability to manage remote staff • Experience in children, family, and group modalities • Excellent verbal, written, and interpersonal skills • Previous experience working with an EMR/EHR system • Ability to convey a sense of urgency and develop innovative solutions to issues • Ability to manage multiple priorities and handle the emotional stress of the workload • Valid driver's license and automobile insurance per Company policy • Ability to travel to off-site locations • Ability to manage physical demands • Able to remain calm and troubleshoot/handle crisis situations • Strong goal/outcome orientation and exceptional time management skills • Excellent customer service focus • Self-directed work style with minimal supervision • Satisfactorily complete competency requirements for this position • Consent to drug and/or alcohol testing after a conditional offer • Ongoing compliance with the Drug-Free Workplace Policy • Florida Care Provider Background Screening Clearinghouse eligibility for Florida affiliates