Inside Sales Manager

🕒 September 29

🇺🇸 United States – Remote

💵 $80k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⬇️ Inside Sales

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 35 days.

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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare • Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Lead a team of 10+ Admissions Coordinators handling high-volume inbound and outbound calls from prospective clients, families, and referral sources • Lead hiring, training, and performance reviews for Admissions Coordinators • Coordinate team schedules and workload distribution • Deliver high contact center service levels and call quality • Ensure timely coordination and communication with prospective clients, families, and referral sources to advance clients into Charlie Health’s program • Champion each client’s admissions process and resolve concerns about Charlie Health’s program • Coordinate with internal teams to meet time-to-admission and client satisfaction KPIs • Develop and implement best practices across the Admissions and Discharge process • Partner with Executive Leadership to report Admissions team performance • Adhere to strict timelines and documentation standards while meeting admission quotas and KPIs

🎯 Requirements

• 3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Representatives • Experience with Salesforce • Strong proficiency in multitasking and operating in a high-paced environment • Experience in behavioral health is a plus • Familiarity with HIPAA policies is a plus • Proficiency in Microsoft Office and Google Suite • Ability to complete several state background checks for clearance to see clients • Florida fingerprint-based background check required where applicable

🏖️ Benefits

• Comprehensive benefits for all full-time employees • Target performance-based bonus • Charlie Health pays the Florida fingerprint-based background check cost in full

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