
- employees
🏭 Manufacturing
🏗️ Construction
Manufacturing • Construction
Guardian Industries - DeWitt is a facility or operating unit of Guardian Industries listed among Koch companies. Guardian Industries is a global manufacturer best known for producing glass and building-related products and operates multiple manufacturing sites; the DeWitt location is presented in Koch’s careers/company listings as one of the Guardian Industries locations offering roles in manufacturing, engineering, operations and related functions. As part of Koch’s portfolio, the site is positioned within a large industrial/manufacturing network and supports production, operations and career opportunities tied to Guardian’s glass and building products businesses.
🔥 0 minutes ago
🏖️ New Jersey – Remote
💵 $60k - $80k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
⬇️ Inside Sales
👻 Ghost score 0%
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- employees
🏭 Manufacturing
🏗️ Construction
Manufacturing • Construction
Guardian Industries - DeWitt is a facility or operating unit of Guardian Industries listed among Koch companies. Guardian Industries is a global manufacturer best known for producing glass and building-related products and operates multiple manufacturing sites; the DeWitt location is presented in Koch’s careers/company listings as one of the Guardian Industries locations offering roles in manufacturing, engineering, operations and related functions. As part of Koch’s portfolio, the site is positioned within a large industrial/manufacturing network and supports production, operations and career opportunities tied to Guardian’s glass and building products businesses.
• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests • Ensure customer inquiries and issues are addressed and resolved to completion • Ensure accuracy of data and requirements in SAP • Manage execution, requirements, and maintenance of Customer Programs • Resolve order-related issues with intercompany departments • Issue quotations and follow up on their status • Prepare and utilize analysis reports to improve programs and customer communication/follow-up • Prepare Order, RMA, and Forecast status reports • Back up Account/Sales Managers during travel • Update customer portals • Issue open order ECOs • Partner with Sales Account Managers and customers to manage quoting, track orders, and keep programs moving forward • Turn data into clear insights and provide timely, reliable customer support
• Demonstrated experience in a customer-facing service role • Strong organization, attention to detail, and follow-up skills • Ability to multi-task and manage a high volume of work effectively • Strong written and verbal communication skills • Bachelor's degree (BA/BS) preferred • Experience working in SAP • Intermediate Excel skills for reporting, data tracking, and analysis • Experience with similar optical connectivity products • Experience in connectors, high-tech, or manufacturing industries • Familiarity with order-to-cash processes and production environments • Experience with Power BI or similar reporting tools • Availability to work standard business hours aligned with the Eastern Time Zone • Must successfully pass a drug test where required by state law • Employment uses E-Verify
• Variable pay, issued as a monetary bonus or in another form • Medical insurance • Dental insurance • Vision insurance • Flexible spending accounts • Health savings accounts • Life insurance • Accidental death and dismemberment (ADD) coverage • Disability coverage • Retirement benefits • Paid vacation/time off • Educational assistance • Infertility assistance • Paid parental leave • Adoption assistance • Remote work eligibility
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