Customer Support Specialist

🔥 0 minutes ago

🌵 Arizona, California, +16 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CharterUP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🚗 Transport

🤝 B2B

🤝 Non-profit

💰 $60M Series A on 2022-10

Transport • B2B • Non-profit

CharterUP is a private shuttle service that provides organized transportation solutions for a variety of groups and events. The company caters to a wide range of clients, including nonprofits, corporations, universities, and government agencies, offering services such as employee shuttles, campus transportation, and emergency transport. With a mission to deliver a safe and transparent group travel experience, CharterUP operates through a marketplace model, allowing customers to easily book and manage shuttles across numerous cities nationwide, supported by a vast network of bus operators.

📋 Description

• Respond to customer inquiries via email and phone, providing prompt and accurate assistance. • Address and resolve common customer issues, escalating complex cases to the appropriate team when necessary. • Conduct follow-ups to ensure all customer concerns are addressed and resolved. • Document customer interactions and resolutions in CharterUP’s proprietary software system. • Act as Live Trip Support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes). • Assist customers, drivers, or operations teams with urgent support requests. • Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions. • Serve as the primary point of contact for drivers, customers, operations teams, and Enterprise Sales during active trips. • Build and maintain positive relationships with customers to ensure satisfaction and retention. • Educate customers on Department of Transportation (DOT) rules and regulations. • Collaborate with internal teams to ensure smooth and efficient customer experiences. • Maintain detailed and accurate records of customer interactions in Sprinklr. • Adhere to company policies, procedures, and service-level agreements (SLAs).

🎯 Requirements

• 0-2 years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Ability to remain calm and professional in fast-paced or high-pressure situations. • Strong organizational skills and the ability to multitask effectively. • A customer-focused mindset with a commitment to delivering exceptional service. • Willingness to adapt to changing priorities and learn new systems or processes.

🏖️ Benefits

• Flexible Work Model: CharterUP operates as a remote-first company. • Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. • Time Off to Recharge: Paid time off so you can truly unplug. • Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. • Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. • Referral Rewards: Earn bonuses for bringing top talent to the team. • Planning for the Future: Long-term financial planning support. • Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.