Inside Account Manager

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $62k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Chippewa Falls Area Chamber of Commerce

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1 - 10 employees

💼 Consulting

📣 Marketing

🤝 Non-profit

Consulting • Marketing • Non-profit

Chippewa Falls Area Chamber of Commerce is an organization that represents its members by supporting and encouraging a vibrant and prosperous business community in Chippewa Falls. With over 720 members and 18,000 employees represented, the Chamber offers a variety of educational and networking events to bolster business development and community engagement. It serves as a resource to local businesses by providing networking opportunities, community advocacy, marketing channels, and education. The Chamber hosts signature events and promotes member events, fostering a collaborative and connected business community in the Chippewa Falls area.

📋 Description

• Assist and support assigned Outside Sales Representatives through the entire order process, including lead identification, quoting, order entry, customer service, expediting, and follow-up. • Conduct accuracy assessments of orders before routing them to the Purchasing Department. • Build cross-functional relationships within Darley Defense to execute bookings and closed sales. • Manage customer service requests, assess customer situations, develop options, and deliver solutions. • Conduct discovery calls with current accounts to expand sales. • Assist Sales Representatives in generating and maintaining Salesforce CRM opportunity pipelines to achieve annual goals. • Utilize Salesforce to manage and analyze customer interactions and contact data throughout the customer lifecycle. • Develop relationships with customers and vendors to understand customer preferences, habits, and actions. • Work with vendors to negotiate preferred pricing and delivery. • Assist with capturing the Dealer of Record and sending it to Vendor Relations. • Advise customers on proper funding or contract vehicles. • Respond expeditiously to requests via phone, email, or in-person meetings. • Understand assigned sales territory and research new sales territories. • Conduct prospect calling to find new customers and contacts within assigned territories.

🎯 Requirements

• Bachelor's Degree required, though prior military or government experience may be substituted at the hiring manager's discretion. • 5 years of sales experience; non-call center telephone sales desired. • 5 years of customer service experience. • 5 years of experience with MS Office, particularly Excel and Outlook. • 2 years of experience with a Customer Relationship Management program. • Knowledge of tactical equipment, military, or federal agencies. • Knowledge of government contracts (TLS, OTA, COTS, FEDMALL, GSA, etc.). • Knowledge of JDE Enterprise System. • Knowledge of Salesforce CRM and its purpose. • Ability to creatively assess problems and provide solutions. • Ability to operate in a completely unscripted environment. • Excellent verbal and written communication skills; willingness and ability to talk to new people with ease. • Demonstrated ability to be detail-oriented and organized, and manage competing priorities. • Full-time availability Monday through Friday, 8:00 a.m. to 4:30 p.m., or as otherwise required. • Travel as needed.

🏖️ Benefits

• PTO • Paid Holidays • Tuition Reimbursement • Health & Wellness Reimbursement • Medical • Dental • Vision • Life & Disability • HSA with Darley contribution • FSA • 401K/Roth with match and profit sharing • Darley paid life insurance