Inside Account Manager

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $62k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Chippewa Falls Area Chamber of Commerce

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1 - 10 employees

💼 Consulting

📣 Marketing

🤝 Non-profit

Consulting • Marketing • Non-profit

Chippewa Falls Area Chamber of Commerce is an organization that represents its members by supporting and encouraging a vibrant and prosperous business community in Chippewa Falls. With over 720 members and 18,000 employees represented, the Chamber offers a variety of educational and networking events to bolster business development and community engagement. It serves as a resource to local businesses by providing networking opportunities, community advocacy, marketing channels, and education. The Chamber hosts signature events and promotes member events, fostering a collaborative and connected business community in the Chippewa Falls area.

📋 Description

• Assist and support assigned Outside Sales Representatives throughout the order process, including lead identification, quoting, order entry, customer service, expediting, and follow-up • Conduct accuracy assessments of orders before routing them to the Purchasing Department • Build cross-functional relationships within Darley Defense to execute bookings and closed sales • Manage customer service requests and develop solutions for customer situations • Conduct discovery calls with current accounts to expand sales • Assist Sales Representatives in generating and maintaining Salesforce.com opportunity pipelines to achieve annual goals • Use Salesforce CRM to manage and analyze customer interactions and contact data throughout the customer lifecycle • Develop relationships with customers and vendors to understand preferences, habits, and actions • Negotiate preferred pricing and delivery with vendors • Capture the Dealer of Record and send it to Vendor Relations • Advise customers on proper funding or contract vehicles • Respond expeditiously to requests by phone, email, or in-person meetings • Research assigned sales territories and identify new sales territories • Conduct prospect calling to find new customers and contacts within assigned territories

🎯 Requirements

• Bachelor's Degree required, though prior military or government experience may be substituted at hiring manager's discretion • 5 years of sales experience; non-call center telephone sales desired • 5 years of customer service experience • 5 years of MS Office experience, particularly Excel and Outlook • 2 years of experience with a Customer Relationship Management program • Knowledge of tactical equipment, military, or federal agencies • Knowledge of government contracts, including TLS, OTA, COTS, FEDMALL, and GSA • Knowledge of JDE Enterprise System • Knowledge of Salesforce CRM and its purpose • Ability to creatively assess problems and provide solutions • Ability to operate in a completely unscripted environment • Excellent verbal and written communication skills • Willingness and ability to talk to new people with ease • Demonstrated attention to detail and organization • Ability to manage competing priorities • Full-time availability, Monday through Friday, 8:00 a.m. to 4:30 p.m. • Ability to travel as needed

🏖️ Benefits

• PTO • Paid Holidays • Tuition Reimbursement • Health & Wellness Reimbursement • Medical • Dental • Vision • Life & Disability • HSA with Darley contribution • FSA • 401K/Roth with match and profit sharing • Darley paid life insurance