Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Booster

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

📚 Education

🤝 Non-profit

🤝 B2B

Education • Non-profit • B2B

Booster is a leading provider of school fundraising solutions, offering a comprehensive platform to facilitate fundraisers for elementary schools, middle schools, high schools, and colleges. The company specializes in a variety of fundraising approaches, including fitness fundraisers, product sales, and custom gear, making it convenient and engaging for students, parents, and educators to participate. With a focus on creating fun and motivating experiences, Booster has helped over 7,500 schools raise more than $600 million, making it a trusted partner in school fundraising across the United States.

📋 Description

• Manage and resolve client inquiries through ZenDesk, ensuring each ticket is addressed promptly and professionally • Troubleshoot and resolve technical issues with Booster’s platform and services • Work closely with the Customer Support team to ensure comprehensive coverage, share insights during team meetings, and support team members during high-demand periods • Update and maintain client-facing FAQs, guides, and supporting documents • Contribute to the creation of new resources based on recurring client issues • Provide feedback from customer interactions to inform product management • Participate in sessions to identify areas for improvement and relay suggestions to the product and development teams • Engage in ongoing training sessions, stay updated on Booster’s products and services, and seek continuous growth in customer support skills

🎯 Requirements

• A genuine desire to help customers and improve their experience • Excellent, clear, and concise writing and communication skills • Proficiency with ZenDesk for managing customer support tickets • Detail-oriented problem-solving skills and the ability to work effectively within a team environment • Bachelor's degree or equivalent experience in customer support or a related field preferred