Patient Support Representative – Per Diem, PST Hours

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $28 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Podimetrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Podimetrics is a healthcare company focused on preventing diabetic foot complications. It provides clinically-proven technologies and human-to-human support to prevent diabetic foot ulcers and amputations among patients with advanced diabetes. The company collaborates with healthcare providers, offering a SmartMat for home use that monitors foot temperature to detect early signs of inflammation, thereby facilitating rapid intervention. Podimetrics aims to reduce healthcare costs and improve patient mobility and quality of life through its innovative solutions.

📋 Description

• Deliver a compassionate, patient-centered experience through telephone interactions • Serve as the first point of contact for patients and caregivers • Field incoming calls and resolve non-clinical inquiries • Coordinate support logistics and conduct proactive outreach to re-engage patients and reduce barriers to care • Communicate with patients, caregivers, and internal teams to ensure continuity of care • Collaborate with cross-functional teams to support seamless handoffs • Manage inbound and outbound communications via phone, SMS, and email • Triage and resolve non-clinical inquiries, escalating or transferring as appropriate • Provide logistical, technical, and administrative support, including troubleshooting and coordinating UPS pickups • Complete documentation accurately and within required timelines • Maintain reliable remote connectivity and troubleshoot basic technical issues independently • Meet or exceed QA standards, productivity goals, and patient experience expectations • Participate in peer reviews, audits, and improvement initiatives • Share patient feedback and insights to improve programs, processes, and technology

🎯 Requirements

• High school diploma or equivalent required • Call center background preferred, especially with remote work exposure • Experience in patient or customer engagement • Strong communication and interpersonal skills • Ability to multitask, stay organized, and work independently • Typing speed of at least 40 words per minute • Availability to work PST hours or 12pm-8pm EST shifts preferred • Bilingual in English and Spanish preferred • Saturday availability preferred • Prior experience in healthcare, remote patient monitoring, or medical device onboarding preferred • Familiarity with performance metrics such as call volume, activation rates, and conversion cycles preferred

🏖️ Benefits

• Base Pay: $28/hour • Accrued Paid Sick Leave • 401k