Seasonal Customer Experience Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jenni Kayne

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏨 Hospitality

📣 Marketing

🛒 Retail

Hospitality • Marketing • Retail

Jenni Kayne is a known tastemaker and authority on style, spanning the worlds of fashion, interiors, and entertaining. Inspired by organic textures, thoughtful simplicity, and natural landscapes, Jenni Kayne has quickly become an all-encompassing lifestyle brand rooted in modern California minimalism. Based in Los Angeles, California, their timeless designs transcend both age and seasons with a signature sense of laid-back luxury. From sophisticated wardrobe essentials to home decor, Jenni Kayne's aesthetic is timeless and quietly elegant. Their lifestyle blog Rip & Tan offers inspiring content on style, wellness, entertaining, and more, celebrating women who appreciate thoughtful living.

📋 Description

• Communicate with customers through Gladly via phone, live chat, SMS, and email • Handle inquiries regarding orders, exchanges, refunds, gift cards, promotion codes, and customer issues • Maximize sales through clienteling and styling consultations • Provide empathetic and friendly customer service • Encourage customers to sign up for Jenni Kayne Rewards and engage on social media • Secure company assets through loss prevention in compliance with company policies and guidelines

🎯 Requirements

• Can-do attitude and commitment to providing excellent customer service • Willingness and availability to work during peak business periods – weekends, holidays, etc. • Strong written and verbal communication skills • High attention to detail, strong organizational skills, and a proven record of follow through • Comfortable working in a team-centric, remote environment • Preferred: Minimum of two to three (2-3) years of experience in apparel or lifestyle e-commerce • Preferred: Knowledge and experience with POS, CRM and Inventory Management systems, Microsoft Office, Gladly, Shopify, etc. • Preferred: Results driven; strategic, conceptual, and innovative thinker • Preferred: Excellent verbal and written communication skills with high attention to detail • Preferred: Ability to multitask and exceptional organizational skills, owning calendar and managing deadlines