Customer Service Representative

🔥 17 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $14 - $15 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Receive and process customer orders by telephone • Handle customer requests promptly, efficiently, courteously, and professionally • Process customer orders according to company standards and procedures • Listen to customer needs and provide a positive experience • Cross-train in other department positions and perform those functions when needed • Handle an average of 110 customer interactions per eight-hour shift after four months • Provide prompt, accurate, and courteous customer responses • Solve routine and complex problems and contact a supervisor when needed • Answer incoming customer service orders as soon as possible • Document activity in the DDF system • Check appropriate DDF screens for report results and call customers back • Enter orders manually through the fax process • Operate the phone system effectively • Adhere to the work schedule • Perform other duties as assigned

🎯 Requirements

• Must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231 • Ability to work independently and as a team • Ability to perform different trained tasks in the call center • Computer knowledge • Strong customer service skills • Solid communication skills, including verbal, written and listening skills • Solid problem solving and decision making abilities • Good organizational skills • Ability to execute and prioritize multiple tasks • Professionalism • Ability to type 35–40 words per minute • Flexible and adaptable to change • Minimum of a high school diploma or equivalent required • Must have high-speed internet for remote work • Medical terminology/experience preferred but not required

🏖️ Benefits

• Two weeks of vacation time • Health Insurance after 30 days • Sick time • 8 paid holidays • Same day pay available • Medical insurance allowance, giving you the freedom to customize your plan to fit your needs • Dental insurance • Vision insurance • Disability insurance • Company paid life insurance • 401(k)