Customer Service Representative, Bilingual – Spanish, Part-Time, Weekends

🔥 26 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Transcard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

Transcard is a global payment technology platform that streamlines payment processes to help businesses save up to 15 minutes per transaction. With their SMART Suite of products, they offer solutions for payment processing, receivables and payables management, account-to-account payments, and supply chain financing. Transcard integrates seamlessly with banks and ERP systems, enabling a comprehensive approach to embedded payments and financial automation across various industries such as healthcare, property management, and insurance.

📋 Description

• Serve as the first point of contact for customers • Complete call center representative functions effectively and professionally • Receive and handle customer telephone questions and complaints • Answer inbound calls in a timely manner • Respond to customer inquiries and provide personalized customer service • Manage and update customer profiles with customer status • Coordinate with departments to achieve customer satisfaction • Build customer loyalty by meeting customer expectations • Evaluate customer problems and provide logical, lasting solutions • File customer disputes in accordance with Regulation E • Reply to corresponding emails • Establish and maintain effective coordination with other departments and management • Keep the supervisor informed of significant problems • Correspond with the Fraud Department regarding potential fraudulent activity • Maintain effective working relationships with the operations department

🎯 Requirements

• Customer Service Experience • English and/or bilingual English & Spanish • Interpersonal and customer service skills • Analytical and problem-solving skills • Multitasking and organizational skills • Ability to answer a high volume of calls and/or emails daily • Ability to share work among a customer service team • Attentiveness and patience • Time-management skills • Must reside in the United States and be work authorized • Transcard is unable to offer visa sponsorship • Bachelor's degree preferred or equivalent work experience • Availability for the specified Eastern Standard Time schedule: Friday-Sunday, 12pm-8pm EST

🏖️ Benefits

• Medical, Dental, & Vision benefits starting the first of the month following the month of hire • 401(k) Match • Paid Time Off • Life-Disability Insurance • Additional benefits ('and more')