Senior Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏱ Part Time

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Softcard (acquired by Google)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💸 Finance

💳 Fintech

🛍️ eCommerce

Finance • Fintech • eCommerce

Softcard is a mobile commerce platform developed as a joint venture by AT&T Mobility, T-Mobile USA, and Verizon Wireless. It utilizes near field communication (NFC) technology to enable mobile payments, allowing consumers to shop, pay, and save conveniently through their mobile devices. With specialties in mobile payments, mobile wallets, and loyalty programs, Softcard aims to revolutionize the way consumers handle transactions and rewards programs, offering an enhanced and personalized experience with just a tap of their phone.

📋 Description

• Respond to complex customer inquiries regarding products, provide quotes, and handle order entry • Place customer orders via telephone, fax, email, electronic methods, or walk-in counter sales • Negotiate sale and purchase prices within specified parameters • Adjust non-contract customer pricing based on competition while maximizing profit • Build customer relationships to drive repeat business and improve processes • Order items to maintain appropriate customer inventory levels • Expedite backorders and prepare orders for shipment when needed • Source products from branch, distribution center, or supplier inventory • Determine the most cost-effective shipping method for customer orders • Handle customer returns when needed • Provide coaching, guidance, and direction to less experienced Customer Service Representatives • Assist less experienced representatives with customer needs, item location, and problem resolution • Support branch quality and/or safety responsibilities when assigned • Perform other duties as assigned

🎯 Requirements

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination • Reliability, organization, and attention to detail required • Excellent communication skills including written, verbal, and listening • Ability to multi-task and time management skills required • Excellent computer skills • Excellent negotiation skills • Strong product knowledge • Excellent driving record preferred • All company vehicles are subject to continuous video monitoring

🏖️ Benefits

• Options for healthcare coverage • 401(k) • Tuition reimbursement • Vacation pay • Sick pay • Holiday pay