Product Enablement Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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ChurnZero

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $25M Series B on 2021-03

Consulting • Marketing • SaaS

ChurnZero is a customer success software platform that helps businesses enhance customer engagement and retention through AI-driven insights. It offers tools for onboarding, product adoption, and customer insights, allowing companies to reduce churn rates and boost revenue growth. With features like customer health scoring, journey mapping, and automated engagement processes, ChurnZero empowers organizations to understand their customers better and streamline their success strategies.

📋 Description

• Own the feature release process end to end, including timelines, cross-functional coordination, readiness standards, and release readiness decisions • Direct the cross-functional Feature Release Team across Product, Marketing, Sales, CX, and Support • Translate technical release details into reusable product knowledge covering functionality, configuration, edge cases, and naming • Run internal communications, training, and readiness checks for customer-facing teams • Coordinate customer-facing announcements, help content, and in-product references with Customer Marketing, Customer Enablement, and the Technical Writer • Maintain talk tracks, one-pagers, training decks, recorded sessions, FAQs, quick-reference guides, website product-led content, and in-product help references • Provide demo guidance and configure demo scenarios with Sales and CX Enablement • Partner with Product Managers, Development, Engineering, and Product Marketing on demo readiness and Golden Demo updates • Build and deliver refreshers, deep dives, role-specific training, and onboarding programs • Build and maintain the library of AI skills, including documentation, quality improvement, asset ownership, review, and retirement • Capture internal release feedback and communicate recurring confusion and questions to Product Managers • Measure enablement outcomes, including escalation rates, rep-led demo timing, support volume, product adoption, AI skill usage, and skill staleness • Report on performance and adjust enablement programs accordingly • Report to the Chief Product Officer

🎯 Requirements

• 3+ years in Sales, CX, Support, Enablement, or Product Enablement at a B2B SaaS company • Extensive ChurnZero experience strongly preferred • Direct experience selling, demoing, implementing, or supporting ChurnZero or a comparable Customer Success platform is a significant plus • Track record of running cross-functional projects on tight timelines, including work accountable for without direct authority • Strong technical aptitude, including understanding data models, configuration, edge cases, and integrations • Excellent written and verbal communication • Real depth with AI tooling, including building repeatable AI skills, evaluating output quality, and maintaining or retiring skills • Coordination without authority • Project management skills for multiple releases at different stages • Analytical mindset • Proactive, organized, customer-centric, adaptable, and collaborative

🏖️ Benefits

• Remote-first company • Exempt classification