Product Enablement Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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ChurnZero

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $25M Series B on 2021-03

Consulting • Marketing • SaaS

ChurnZero is a customer success software platform that helps businesses enhance customer engagement and retention through AI-driven insights. It offers tools for onboarding, product adoption, and customer insights, allowing companies to reduce churn rates and boost revenue growth. With features like customer health scoring, journey mapping, and automated engagement processes, ChurnZero empowers organizations to understand their customers better and streamline their success strategies.

📋 Description

• Own the feature release process end to end, including timelines, cross-functional coordination, readiness standards, and release readiness decisions • Direct the cross-functional Feature Release Team across Product, Marketing, Sales, CX, and Support • Translate technical release details into product knowledge for customer-facing teams • Run internal readiness communications, training, and readiness checks • Coordinate customer-facing readiness with Customer Marketing, Customer Enablement, and the Technical Writer • Maintain talk tracks, one-pagers, training decks, recorded sessions, FAQs, quick-reference guides, website product-led content, and in-product help references • Provide demo guidance and configure demo scenarios alongside Sales and CX Enablement • Partner with Product Managers, Development, and Product Marketing on demo environments and Golden Demo updates • Build and deliver refreshers, deep dives, role-specific training, and onboarding contributions • Build technical depth across Sales and CX and help teams handle technical conversations without default escalation • Identify and close product knowledge gaps with enablement and marketing teams • Own, build, maintain, document, review, and retire the library of AI skills and supporting assets • Set standards for how teams build and use AI skills and advise teams on quality • Capture internal feedback about releases and provide structured insights to Product Managers • Track enablement performance, escalation rates, demo readiness, support volume, adoption, and AI skill usage; report and adjust

🎯 Requirements

• 3+ years in Sales, CX, Support, Enablement, or Product Enablement at a B2B SaaS company • Extensive ChurnZero experience strongly preferred • Direct experience selling, demoing, implementing, or supporting ChurnZero or a comparable Customer Success platform is a significant plus • Track record of running cross-functional projects on tight timelines, including work accountable for without direct authority • Strong technical aptitude, including understanding data models, configuration, edge cases, and integrations • Excellent written and verbal communication • Depth with AI tooling, including building repeatable AI skills, evaluating output quality, and maintaining or retiring skills • Ability to coordinate multiple teams without direct authority • Project management skills for managing multiple releases at different stages • Analytical mindset and ability to measure outcomes and adjust • Proactive, organized, customer-centric, adaptable, and collaborative