Participant Services Manager

🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Oversee daily program operations by monitoring work, phone, and email queues and adjusting staff resources to maintain service-level standards • Manage and mentor a team of full-time Participant Services Associate staff • Maintain an escalated caseload and ensure timely resolution of individual incidents • Meet regularly with the Participant Services Management Team to discuss workloads, staffing, trends, and notable issues • Assist with reporting, training, departmental communication, and task delegation • Develop expertise in CIEE programs, especially Bridge USA programs and regulatory compliance • Communicate escalated program incidents to the Department of State and manage follow-up resolution with impacted teams • Collaborate with the VP, Work Exchange Programs, product owners, and other business stakeholders to achieve regulatory compliance and maintain program integrity • Manage the escalated emergency line on a rotating basis for staff assigned to the 24-hour emergency cell phone • Travel into the field to support participants, families, employers, or related parties during emergency situations • Perform other duties as assigned

🎯 Requirements

• Bachelor of Science or Arts required • Proven understanding of interpreting regulations and translating them into business requirements • Expertise in supported business units • Understanding of J-1 visa regulations • Experience with SEVIS is a plus • Effective written, verbal, and presentation communication skills • Ability to work in an environment with changing and escalated priorities • Creative approach to problem solving, innovation, and issue resolution • Superior interpersonal skills and a track record of building relationships and collaborating in cross-functional teams • Salesforce and Microsoft Suite experience • Comfort with reporting and data analytics • Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity • Background check, reference check, and education and employment verification required as conditions of employment

🏖️ Benefits

• Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays, based on eligibility rules • CIEE Study Abroad 403(b) Retirement Plan with employer contribution • Life, travel, medical, dental, and vision insurance coverage • Flexible Spending Accounts/Health Savings Accounts for medical and dependent expenses • Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage • Competitive total rewards package • International, diverse, and collaborative work environment