Sales Operations Coordinator

🕒 October 17

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Sales Operations

👻 Ghost score 10%

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Maintain and improve student application and enrollment systems • Test updates, troubleshoot issues, manage system configurations, and support platform enhancements • Serve as the primary operational resource for Sales and internal teams regarding application workflows, system functionality, and process questions • Coordinate workflows supporting the student lifecycle, including applications, enrollment, language testing, travel insurance, scholarship administration, and department initiatives • Guide Sales and internal teams on process requirements, timelines, and next steps • Maintain student Pre-Departure courses and learning content in Canvas • Support updates, testing, and continuous improvements to online learning resources and enrollment processes • Collaborate with Study Abroad Advisors to maintain accurate and current content • Develop and maintain SOPs, training materials, user guides, and operational documentation • Maintain operational data, perform audits, generate reports, and support data integrity across department systems • Provide operational support for applications, enrollment, billing inquiries, financial statements, student systems, and department platforms • Collaborate with IT and cross-functional teams to troubleshoot issues and implement improvements • Communicate process updates, deadlines, and workflow expectations • Analyze workflows, identify operational challenges, test system enhancements, and recommend efficiency improvements • Participate in annual in-person trainings and ongoing professional development • Provide operational support during summer travel weekends and peak program periods, including occasional evening, weekend, and travel responsibilities • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree • Two or more years of professional experience in operations, project coordination, systems administration, customer support, or a related field • Strong technical aptitude and ability to learn, troubleshoot, and optimize multiple software platforms and systems • Experience with CRM, application management, learning management, database, or project management systems; Salesforce and Canvas experience preferred • Advanced Microsoft Excel skills, including formulas, large datasets, reporting, and data analysis • Experience with automation or advanced reporting tools preferred • Excellent organizational skills and exceptional attention to detail • Ability to manage multiple priorities and deadlines • Ability to analyze processes, identify inefficiencies, and implement practical, scalable improvements • Excellent written and verbal communication skills • Experience developing SOPs, training materials, and process documentation • Strong problem-solving, analytical, and critical-thinking skills • Ability to work independently and exercise sound judgment • Ability to collaborate effectively with cross-functional and international teams • Background, reference, education, and employment check required as a condition of employment • Qualified candidates must comply with applicable federal regulations and CIEE policies

🏖️ Benefits

• Competitive total rewards package with benefits increasing total compensation by up to 25% • Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays, based on eligibility rules • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Life, travel, medical, dental, and vision insurance coverage • Flexible Spending Accounts and Health Savings Accounts for medical and dependent expenses • Voluntary benefits including identity theft protection, pet insurance, accident insurance, and critical illness insurance • Annual in-person trainings and ongoing professional development

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