Senior Manager, Client Service Tech

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Circana

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

💼 Consulting

B2B • Consulting

Circana is a market research company that specializes in measuring and accelerating demand for brands. They utilize big data and an AI data-visualization platform to tackle complex business challenges, guiding clients through innovation and meeting consumer demand. With over a century of combined experience from their legacy as IRI and NPD, Circana serves more than 7,000 global brands and retailers, providing insights into both online and in-store purchasing behavior. Their expertise is recognized by prominent media outlets including Bloomberg, CNBC, and The New York Times.

📋 Description

• Provide service leadership and manage all aspects of client content delivery and client satisfaction measurements • Build relationships with key client contacts and coordinate solutions across Circana functions • Ensure timely and accurate delivery of restatements and improve data quality • Improve client satisfaction and efficiency through Unify database reporting, new item additions, and executive-level reporting analysis • Lead problem solving with clients and internal teams • Manage the client services team and ensure project requirements are executed successfully • Lead presentations delivering insightful, strategic, and actionable client answers • Build long-term, consultative, solution-focused client partnerships • Participate in Quarterly Business Reviews and team leadership/development meetings • Identify service opportunities and improve client and team performance through creative techniques, tools, and processes • Serve as US-based advocate for GOC and advocate for key delivery work • Translate client needs and business opportunities into solutions • Manage the end-to-end content delivery process and client communications • Provide expertise on Circana solutions, data questions, story building, and troubleshooting • Collaborate with Product Management, Experience, Sales, offshore teams, and onshore teams • Recruit and develop diverse talent and establish team strategies, goals, metrics, and pipeline management • Lead forecasting, resource/capacity planning, and executive communications • Drive client transformation and change management • Ensure change events and client deliverables are on time and accurate • Establish scorecard metrics and quality initiatives • Identify root causes, resolve issues, prevent recurrence, and mitigate risk

🎯 Requirements

• 3–5 years of progressive experience • Experience working with a premier Consumer Packaged Goods (CPG) company • Ability to manage complex client deliverables successfully • Experience in the CPG industry using syndicated POS/panel data • Strong analytical and quantitative abilities • Strong problem-solving skills and attention to detail • Excellent organizational, written, and verbal communication skills • Ability to build and leverage mutually beneficial internal relationships and networks • Resiliency and sound judgment when dealing with business and corporate challenges • Planning, leadership, communication, negotiation, interpersonal, and presentation skills • Strong understanding of client issues • Ability and willingness to recognize and respond to client needs from a service perspective • Experience with Circana solutions preferable but not crucial • Ability to manage budgets and understand account financial dynamics • Ability to consult with clients, influence thinking, and drive Circana’s business agenda • Flexibility to work nights and weekends when needed • Advanced degree is a plus

🏖️ Benefits

• Flexible and accommodating work environment • Paid time off • Medical, dental, and vision insurance • 401(k) • Bonus pay • Inclusive workplace culture • Background checks conducted in accordance with local legislation • Current employer will not be contacted without permission