Client Service Professional – Retail Focus

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $39.1k - $54.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RR Donnelley

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• Provide post-sales customer contact for inbound order fulfillment of print and print-related services and/or kitting • Execute print, kitting, and distribution orders received through online systems or direct customer contact • Serve as lead service professional for customers and internal RRD stakeholders, including participating in or leading client meetings and business reviews • Support sales and customers by responding to inquiries and requests • Handle customer concerns and issues, including dispute management and invoice reconciliation • Provide proof of delivery and order status • Gather job requirements and translate them into manufacturing, kitting, shipping, and postal instructions • Create process documentation, workflows, and job aids • Suggest workflow and process improvements • Review work for accuracy before production • Process orders and change notices, obtain delivery commitments and special freight quotes, and verify job instructions, pricing, and quotes • Perform pricing and generate quotes • Verify composition or perform copy preparation • Maintain client inventory items and produce and analyze reports • Coordinate corrections and changes during work in process • Train and mentor client care staff • Lead corrective action processes, investigate root causes, and implement improvements • Set up new items and manage current inventories • Act as a communication link between external customers and internal departments • Participate in special projects and perform related duties

🎯 Requirements

• High school diploma or equivalent • 3+ years of relevant administrative/operational support experience in manufacturing operations or an office environment directly related to the job duties • Additional education certification may be possessed • Excellent knowledge of relevant functional areas or good knowledge of a professional field • Ability to consistently apply applicable policies, procedures, regulations, and program objectives • Ability to oversee junior-level staff and/or review and audit work for accuracy • Advanced knowledge of computers and software programs, including MS Office or Mac word processing, spreadsheets, and job-specific programs • Excellent oral and written communication skills • Strong organizational skills and ability to manage deadlines, prioritize workload, and adjust to business needs • Ability to work weekends and holidays • Successful completion of a pre-employment background check and drug screen

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Disability insurance • 401(k) with match • Life insurance • Voluntary supplemental insurance coverages • Tuition assistance • Maternity leave • Adoption assistance • Employer/partner discounts • Potential participation in a bonus, commission, or incentive program