Client Services Specialist

🔥 15 hours ago

🌵 Arizona, Florida, +20 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $45k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

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Lumelight

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2025

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Lumelight is a benefits compliance and administration firm that helps employers, brokers, and health systems manage regulatory risk, streamline benefits operations, and reduce costs. The company provides compliance services, claims analytics, dependent eligibility verification, fiduciary solutions, audits, and senior consultant/legal guidance to support ACA reporting, PBM and prescription reviews, and benefits optimization. Lumelight focuses on improving accuracy, lowering employer liability, and delivering measurable savings through integrated consulting and specialized solutions.

📋 Description

• Serve as the key point of contact for assigned clients throughout the annual Affordable Care Act (ACA) reporting process • Provide overall project management, including proactive communications and delivery of services and resources • Develop and maintain effective working relationships with clients and Lumelight team members • Manage and monitor client accounts to ensure records and service information are received timely • Collect data and analyze it for accuracy while monitoring client engagement and satisfaction • Communicate effectively with clients and team members • Identify problems or issues and ensure they are responded to and resolved • Ensure on-time and accurate reporting to meet contractual requirements and client expectations • Maintain current working knowledge of benefit laws and regulations tied to the Affordable Care Act • Represent Lumelight when interacting with brokers and clients • Provide quality control for ACA reporting clients • Perform other duties as assigned

🎯 Requirements

• College degree and/or two to four years of client-facing work experience requiring consistent customer service etiquette and skills • At least 2 years of experience • Proficiency in Microsoft Office, particularly Excel • Comfortable using Microsoft Windows PCs • Strong written and verbal communication skills • Excellent organization and time management skills • Customer service orientation and commitment to responsive support • Problem-solving skills and sound judgment • Strong attention to detail and accuracy • Ability to manage competing priorities and meet deadlines • Ability to collaborate effectively across teams and functions • Proficiency with Microsoft Office applications • Analytical thinking and ability to interpret information to support decisions • Preferred: knowledge of employee benefits compliance principles and practices • Preferred: working knowledge of federal laws and regulations and government report preparation • Preferred: industry experience related to Lumelight’s business or customer needs • Experience with CRM, HRIS, ERP, or other business systems, as applicable

🏖️ Benefits

• Medical, Dental and Vision Benefits • Health Savings and Flexible Spending Account Options • 401(k) with Automatic Company Contribution • Employee Assistance Program • Company-paid Life and Disability Insurance • Paid Time Off • Equipment will be provided to you • Remote work arrangement