National Accounts, Client Services Representative

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

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Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🏥 Healthcare

📦 Logistics

👥 B2C

Healthcare • Logistics • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Respond to customer inquiries about services, products, and concerns • Dispatch service requests appropriately to assigned branches • Communicate with colleagues, customers, branches, partners, account managers, and sales teams to resolve concerns • Enter and maintain new client setup information and account data changes in corporate database systems • Process service requests promptly using the operational system • Work across queues, skill sets, and customer contact channels • Maintain accurate and complete client information, billing methods, pricing, and tax codes • Send service protocols and specifications with service tickets • Compile and send Service Program materials • Communicate new site information to branches • Process and communicate customer account changes, including cancellations, frequency changes, downgrades, and service skips • Escalate repeated or unsatisfactory service concerns according to written processes • Assist in mentoring new colleagues

🎯 Requirements

• High school diploma or GED required • Some college preferred; equivalent work experience acceptable • 1–3 years of customer service experience • 3–5 years of data entry experience • 1 year in customer service, administrative, or operational roles • Sense of urgency when handling colleague and customer concerns • Intermediate organizational skills • Intermediate verbal and written communication abilities • Computer literacy and intermediate proficiency with office applications • Ability to multitask • Detail-oriented • Ability to learn new business-unit software programs as needed • May work 40+ hours per week • Schedule may include off-hours or partial weekends

🏖️ Benefits

• Benefits start Day 1 for Full-Time Colleagues • Professional and personal growth opportunities • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Medical, dental, vision, disability, and life insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility prioritized