Manager, Client Services & Support

🔥 8 minutes ago

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Supplemental Health Care

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1984

🏥 Healthcare

🎯 Recruiter

Healthcare • Recruitment

Supplemental Health Care is a U. S. -based staffing and workforce solutions company that connects behavioral health, education, and healthcare professionals with employers nationwide. SHC places clinicians across a wide range of settings — travel and local nursing, allied health, home health & hospice, schools, correctional health & government services, ambulatory and long-term care, and behavioral & mental health — and also offers managed service provider (MSP) and workforce solutions for employers. The company emphasizes support for clinicians (licensure, housing, benefits) and positions itself as a partner to hospitals, schools, home health agencies, correctional facilities, and other care settings.

📋 Description

• Lead the Client Services Associate team and oversee day-to-day Client Support operations • Oversee operational functions supporting client service delivery, compliance management, candidate submissions, and workforce onboarding • Partner strategically with Client Services Managers, Recruiting, Credentialing, Operations, and Leadership teams • Drive operational efficiency, improve team performance, establish best practices, and maintain service standards • Develop and maintain scalable processes to support growth, improve fill rates, accelerate assignment starts, ensure compliance, and enhance client experience • Review processes with the Vice President of Client & Contract Operations and adjust as necessary • Track submissions, offers, placements, pending starts, expiring compliance, and other metrics using TRM reports and dashboards • Train new Client Support team members and provide ongoing training, support, and resources to employees • Enter field talent, client submissions, and compliance documents into Vendor Management Systems • Update client information in Total Relationship Management (TRM) • Assist Client Owners with compliance requirement reviews and TRM updates • Provide administrative support for Buffalo office staff as requested and back up Account Managers as needed • Delegate responsibilities to team members • Support increases in SHC revenue and Full Time Employment (FTE) • Collaborate with interdepartmental managers to support Client Owners and Management Teams • Address emerging compliance issues and develop resolution plans • Provide solutions for high-demand facilities • Foster high morale, motivation, and teamwork • Perform other duties as assigned

🎯 Requirements

• Associate's Degree and/or 1-2 years' equivalent experience required • Knowledge of proper grammar, spelling, and rules of composition • Working knowledge of computers and software systems, including Microsoft Office products and the Internet • Detail-oriented and highly organized • Ability to work independently and with other team members • Ability to organize and complete work in a timely manner • Ability to multi-task • Ability to communicate effectively with all levels of the organization • Ability to sit, type, and use the phone and computer for prolonged periods • Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

🏖️ Benefits

• Medical Insurance - Choice of PPO and Consumer-Driven Health Plans (CDHP) with HSA eligibility • Dental Insurance • Vision Insurance • 401(k) with match • Health Savings Accounts (HSA) • Flexible Spending Accounts (FSA) - Healthcare and Dependent Care • Permissive Paid Time Off (PTO) • Employee Assistance Program (EAP) • Additional company provided and voluntary benefits