Client Service Administrator

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🏄 California – Remote

🏄 California – Remote

💵 $69k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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TRISTAR Insurance Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

TRISTAR Insurance Group is a national third-party administrator (TPA) that provides insurance administration and risk management services to employers, insurers and public entities. Its solutions include property & casualty, workers' compensation, general and auto liability, managed care (bill review, case management, utilization review, nurse triage, pharmacy benefit management), absence and disability management, employee group benefits administration, and risk control and workplace safety services. TRISTAR emphasizes collaborative, technology-enabled and tailored services to transform risk into opportunity for its clients.

📋 Description

• Direct overall client service functions and implementation of new accounts • Manage staff regarding technical performance and compliance with company policies and procedures • Maintain client data in Salesforce • Coordinate client services with the Director of Account Management and Client Services • Oversee implementation of new clients • Set up and maintain the AbsenceTracker system with client policies and administer changes • Oversee applications for new Voluntary Plans and coordinate processing with the California Employment Development Department • Provide statistical data to clients for VDI surplus • Interface with IT and clients regarding demographic file issues • Train clients on online and mobile reporting systems • Maintain strong client relationships and ensure service expectations are met • Ensure compliance with corporate and client guidelines • Prepare and distribute quarterly and monthly client reports • Provide ad hoc reports at clients’ requests • Coordinate and prepare for internal and external audits • Assist with staff training sessions • Support Home Office and sales/service teams with RFPs, client service issues, and new client presentations • Maintain contracts and accountability for TBA-LGB clients • Support and attend industry functions, speaking engagements, and educational opportunities • Manage office functions supporting TRISTAR operations administration • Travel as needed • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in a related field preferred, or equivalent combination of education and experience • Five to ten years of related experience in Absence Management and Disability Plans • Strong technical claims-handling skills • Knowledge of Disability and Absence Management laws and regulations • Experience supervising claims operations • Ability to prioritize multiple tasks and meet strict deadlines • Experience with, or ability to quickly grasp, financial issues involved in operating a branch office • Computer literacy in Word, Vizio, Excel, PowerPoint, and claims information systems • Excellent written and verbal communication skills • Ability to convey technical details to claimants, clients, and staff • Ability to read, analyze, and interpret claims loss reports • Ability to present information and respond to questions from corporate office, clients, vendors, and staff • Ability to manage diverse staff • Certifications and/or licenses as required by state regulation • CPDM or CLMS certification preferred but not required • Ability to travel as needed • Ability to perform light work and associated physical activities, including standing, walking, lifting, reaching, fingering, and grasping