Critical Accounts Manager

🔥 12 hours ago

🌵 Arizona, Colorado, +6 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $95.8k - $126.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Lead high-priority incidents from intake through recovery as the primary point of command • Orchestrate cross-functional engineering teams and remove coordination blockers • Translate complex technical conditions into clear, factual updates for executive stakeholders and customers • Maintain a single source of truth using Incident.io, Jira, and Slack • Drive post-incident reviews and convert lessons learned into operational improvements • Participate in a 24/7 global coverage model • Use documented handoffs to support sustainable response practices

🎯 Requirements

• 5+ years of professional experience • 3+ years of Major Incident Management, SRE, Cloud Operations, or technical program management experience • Experience supporting SaaS solutions • Hands-on technical experience in engineering or experience using incident management ticketing systems supporting technology products • Experience using Splunk or similar enterprise observability and security platforms • Experience leading complex, customer-impacting incidents involving multiple technical teams • Strong understanding of SaaS, cloud environments, distributed systems, and observability signals • Ability to influence without authority, manage conflict, and prioritize under pressure • ITIL Foundations certification or equivalent formal training in incident management • Experience building or maturing incident management standards, scorecards, or metrics • Experience facilitating incident simulations, “game days,” or coaching Incident Commanders • Experience developing documentation, runbooks, or governance models for global teams • U.S. Person status required for work in FedRAMP environments • Flexibility for four 10-hour shifts per week, regional handoffs, nights, weekends, holidays, and occasional extended incident response • On-call participation required based on coverage and incident needs

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid birthday off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation for non-exempt employees • Flexible vacation time off program for exempt employees • 80 hours of sick time off provided on hire date and each January 1st • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for employees on sales plans • Global team and professional growth opportunities