Engineering Program Manager

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $139.2k - $201.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Technical Program Manager

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Partner on pivotal initiatives between CX and Engineering as a trusted virtual member of both organizations • Develop multifunctional relationships across CX and Engineering • Gain executive sponsorship and drive Serviceability engagements • Improve customer product experience, increase case deflection, accelerate service request resolution, and reduce service costs • Facilitate alignment and enhancements to the Serviceability North Star process flow • Track return on investment and improvement metrics • Generate business cases and validate expected outcomes • Partner with CX Engineering to implement In Product Support resources and tools for customers • Lead implementation of Serviceability tools and features into Cisco products • Drive delivery of quarterly Serviceability feature targets

🎯 Requirements

• 8+ years of experience in program management, preferably in a technical or engineering environment • Experience driving multifunctional initiatives, including Serviceability feature implementation • Experience partnering with Engineering, CX, Sales, and BE escalation teams • Experience leading and delivering quarterly targets, including 20+ Serviceability features per quarter in data center or related technical domains • Experience developing and analyzing business cases • Experience using metrics and tools to prioritize feature requests and measure post-implementation impact • Expertise in leveraging, influencing, navigating, and building partnerships across teams • Organizational skills suited to a fast-paced environment • Superb communication and presentation skills • High initiative, judgment, and diplomacy • Executive presence and collaboration skills across organizational levels • Ability to enable teamwork, communication, collaboration, and commitment across disparate groups with competing priorities

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid birthday day off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles • Opportunities to grow and build • Worldwide network of colleagues and experts