Technical Support Engineer III

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $27 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

CivicPlus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

📋 Compliance

🏛️ Government

☁️ SaaS

Compliance • Government • SaaS

CivicPlus is a leading provider of technology solutions for local governments, aimed at transforming the way municipalities operate and engage with their residents. With over 25 years of experience, CivicPlus offers a broad range of software solutions designed to automate processes, digitize services, and enhance civic experiences, all while ensuring compliance and accessibility. Their offerings include municipal websites, mass notification systems, social media archiving, 311 CRM system, and agenda and meeting management, among others. CivicPlus focuses on delivering a modern government experience, providing flexible, scalable, and customizable solutions to meet the complex needs of public sector operations. Their technology is trusted by over 10,000 local governments and is designed to improve communication, streamline workflows, and increase civic participation and satisfaction.

📋 Description

• Provide top level technical support, service, mentorship, and training • Investigate, troubleshoot, and resolve customer issues with clear communication and thorough documentation • Record all customer interactions with relevant details in ticketing software • Build strong, effective working relationships with colleagues and customers • Manage complex issues through in depth research, documentation, escalation, and collaboration with internal engineering teams • Identify and advocate for trending issues, working with other teams to address high impact problems • Expand product knowledge across multiple CivicPlus products and integrations • Serve as a subject matter expert • Lead documentation on products, troubleshooting, and process best practices for staff and customers • Consistently meet or exceed CivicPlus service level targets • Train and mentor employees on troubleshooting, business processes, and product knowledge • Lead and manage projects to ensure successful customer outcomes

🎯 Requirements

• Exceptional interpersonal skills and a proactive, self driven approach to solving problems independently • Highly collaborative, with the ability to influence teams across the organization and build cooperation that drives shared success • Strong written and verbal communication skills that make technical information clear and create positive customer interactions • Demonstrated proficiency in HTML, CSS, JavaScript, and SQL • A customer focused mindset that anticipates needs and concerns and ensures a positive support experience • Strong organizational skills to manage multiple projects and deadlines through effective prioritization • A drive to keep improving through training, personal growth, and feedback • Technology degree or equivalent experience • Ability to work through ambiguity with resilience and adaptability • AI-forward mindset with a demonstrated ability to leverage AI tools to improve productivity, decision-making, and work quality • Demonstrated ability to effectively use AI tools to enhance productivity and outcomes • Applicants must be authorized to work in the US • CivicPlus is currently unable to provide visa sponsorship for this position now or in the future

🏖️ Benefits

• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume