Marketing Technology Administrator

🔥 7 minutes ago

🌵 Arizona, Florida, +8 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $67k - $133k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Marketing Operations

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CLA (CliftonLarsonAllen)

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

💼 Consulting

💸 Finance

Consulting • Finance

CLA (CliftonLarsonAllen) is a U. S. -based professional services firm and certified public accounting (CPA) practice that provides audit, tax, consulting, outsourcing, digital solutions and wealth advisory services. Operating as CliftonLarsonAllen LLP with more than 120 locations across the United States, CLA offers both traditional accounting and advisory services and investment advisory/broker-dealer services through affiliated entities (CliftonLarsonAllen Wealth Advisors, LLC). CLA is also a member firm of the international CLA Global network.

📋 Description

• Provide day-to-day user and application support for Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Dataverse, and related CRM and marketing technologies • Complete routine CRM administration and approved configuration updates, including user access, forms, views, dashboards, queues, and basic business rules • Work incidents, service requests, defects, and enhancement tickets through triage, troubleshooting, status communication, resolution, and escalation • Research recurring user or system issues and update knowledge articles or support documentation • Support data-quality activities including imports, exports, validation, duplicate review, cleanup, and reconciliation • Monitor Power Automate flows and system processes, troubleshoot basic issues, and escalate unresolved failures • Execute test cases for enhancements, updates, and defect fixes; document results and assist with user acceptance testing • Support release and deployment activities and perform post-deployment validation • Identify automation and process-improvement opportunities • Create or maintain basic Power Automate flows and assist with Power Apps or Dataverse updates • Maintain ticket notes, configuration records, test evidence, knowledge articles, process documentation, and user support materials • Deliver training and guidance to end users • Collaborate with team members and business stakeholders on CRM-related work • Assist with documenting requirements, process steps, user stories, and acceptance criteria • Communicate technical information to technical and non-technical audiences

🎯 Requirements

• No experience required • 1 year of relevant experience preferred • Experience with Dynamics CRM or marketing systems preferred • Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree • Foundational knowledge of Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Microsoft Dataverse, and model-driven applications • Basic knowledge of CRM forms, views, dashboards, queues, business rules, user access, security roles, duplicate detection, and auditing • Working knowledge of Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse • Familiarity with ServiceNow or a comparable ticket-management platform • Familiarity with Azure DevOps or a comparable work-tracking tool • Ability to follow documented procedures for ticket handling, troubleshooting, testing, data-quality activities, configuration updates, and release validation • Good analytical and problem-solving skills • Good verbal and written communication skills • Proficiency with Microsoft Excel for basic data validation, reconciliation, and analysis • Awareness of data privacy, access controls, and responsible handling of sensitive business information • Familiarity with Agile or Scrum delivery methods • Ability to communicate technical information clearly to technical and non-technical audiences

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • 401(k) • Wellness benefits supporting physical, financial, social, and emotional well-being • Growth opportunities • Flexible work environment • Collaborative work environment

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