Engagement Manager II

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🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Clariti

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏛️ Government

🏢 Enterprise

Government • Enterprise • Software

Clariti is a provider of community development solutions, offering permitting software tailored to governments of all sizes. Their range of products includes solutions for large governments with complex requirements as well as smaller municipalities in need of quick and easy-to-manage systems. Clariti's products are designed with flexibility, allowing users to customize and adjust without deep IT knowledge. They emphasize functionality and support, ensuring that local governments can efficiently serve their communities. Clariti's clientele includes leading governments across North America, demonstrating their capability to deliver robust and reliable permitting systems.

📋 Description

• Collaborate with Clariti, System Integrators, and customers to understand needs, define success, and exceed customer outcome expectations • Plan, organize, and manage all aspects of the project lifecycle with SI and customer Project Managers • Develop and manage project governance plans, schedules, team goals, milestones, budgets, and success criteria • Lead and direct the Clariti Professional Services project team, including Implementation Consultants and Solution Architects • Build motivated, cohesive teams capable of delivering services to clients and implementation partners • Implement quality-control processes and proactively identify and mitigate delivery, relationship, and execution risks • Provide regular reports and updates to senior management on assigned project performance and progress • Hold internal and external teams accountable, redirect when needed, and manage customer expectations • Communicate and present with team members and audiences at technical and business levels • Adapt approach to team and client relationships, dynamics, environmental factors, and cultural nuances

🎯 Requirements

• 4+ years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services • 4+ years of relevant consulting or industry experience • Proven ability to build trusted relationships with senior business and technology leaders, including CxOs • Track record of building executive stakeholder relationships and leading delivery for large transformation projects • Extensive experience applying project management and agile methodologies • Experience managing resources and relationships with System Integrators • Knowledge of professional services functions, roles, customer types, and customer needs • Leadership and management capabilities, including team motivation, resource management, and project guidance • Strong focus on delivering projects within budget and deadlines • Expertise in objection handling and serving as an escalation point for client, partner, and team concerns • Ability to improve process efficiency and effectiveness • Strategic thinking and ability to execute requirements • Ability to make decisions with limited guidance using policies, procedures, and business plans • Ability to balance profitability with excellent customer experiences • High emotional intelligence and ability to manage difficult customers • Proficiency leading organizational change and managing ambiguity • Ability to travel within the United States and Canada approximately 40–50% • Background check covering relevant global sanctions and criminal offences required before joining • Bonus: Familiarity with Salesforce-based platforms or GovTech/civic technology ecosystems • Bonus: Exposure to government workflows such as permitting, licensing, or service delivery • Bonus: Experience using AI tools for documentation, research, or workflow efficiency

🏖️ Benefits

• Competitive compensation packages • Time off • Benefits to keep you and your family healthy • Occasional travel for in-person company-wide or departmental meetings, typically 1–2 times per year • Accommodations and support during the application, interviewing, testing, and hiring process