Group Sales Supervisor

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Logo of Classic Vacations

Classic Vacations

201 - 500 employees

Founded 1978

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

Hospitality • Logistics • eCommerce

Classic Vacations is a leading luxury travel provider specializing in personalized vacation experiences for travel advisors. Established in 1978, the company offers a robust multi-destination booking platform, simplifying the travel planning process while ensuring high-quality service and exclusive offers. From luxurious resorts to unique excursions, Classic Vacations curates exceptional experiences across top destinations worldwide, making it a preferred choice for discerning travelers.

📋 Description

• Engage, qualify, and advance group sales opportunities, including inquiries involving five or more rooms at a single hotel • Convert qualified leads into contracted business • Understand client objectives, preferences, budgets, and group requirements to recommend solutions • Prepare accurate and professional client presentations and proposals • Assist Travel Advisors and clients with destination wedding packages, hotel room blocks, and other group travel needs • Partner with Group Management on proposal and contract negotiations • Support negotiations and communications with hotels and other travel suppliers • Manage client correspondence and follow-through from initial qualification through signed contract and required deposit • Ensure contracted groups are accurately transitioned to Group Coordinators after contract signature and deposit receipt • Build relationships with agency owners, Travel Advisors, and key account stakeholders • Provide responsive, knowledgeable, high-touch service throughout the sales process • Support assigned agency accounts and strategic business opportunities • Enter and maintain group booking information in group management systems, CRM platforms, and other business tools • Maintain accuracy across bookings, proposals, contracts, correspondence, and related sales activities • Identify system discrepancies, booking inconsistencies, and process gaps and recommend solutions • Provide day-to-day guidance, support, and sales expertise to team members • Reinforce department standards, expectations, ownership, follow-through, and accountability • Collaborate with the Director, Groups, Group Coordinators, Reservations, and cross-functional partners • Identify process improvements and streamline workloads and interdepartmental operations • Manage projects and additional initiatives assigned by Group leadership

🎯 Requirements

• Bachelor's degree in Business, Hospitality, Travel & Tourism, Sales, Marketing, or a related field preferred • Equivalent relevant professional experience will also be considered • Minimum of 3 years of related experience in sales, travel, group travel, hospitality, or a comparable customer-facing environment • Demonstrated experience qualifying opportunities, managing a sales pipeline, and moving prospective business through the sales cycle • Experience supporting group travel, hotel room blocks, destination weddings, or other complex travel arrangements strongly preferred • Experience negotiating with hotels, airlines, or other travel suppliers preferred • Prior experience providing team leadership, coaching, training, or supervisory support preferred • Strong understanding of consultative sales, client relationship management, negotiation, and follow-up practices • Proficiency with Microsoft Excel, Word, Outlook, internet-based tools, and business productivity applications • Experience with CRM, group management, reservation, or similar sales and booking systems preferred • Ability to maintain accurate booking and client information across multiple systems and workflows • Strong attention to detail and ability to identify discrepancies and recommend solutions • Strong negotiation and influencing skills • Excellent written and verbal communication skills • Strong time management, organization, and follow-up skills • Ability to manage multiple group opportunities and priorities simultaneously • Service-oriented mindset with commitment to advisor and client satisfaction • Collaborative leadership style • Strong work ethic, sound judgment, and personal accountability • Solutions-oriented mindset and commitment to continuous improvement and operational efficiency • Ability to remain adaptable, composed, and responsive in a fast-paced environment • Ability to perform essential job functions while working at a computer for extended periods

🏖️ Benefits

• Comprehensive benefits package including medical, dental, and vision insurance • 401(k) with company match • PTO • Paid holidays • Exclusive travel industry perks • Work-life balance • Opportunities for personal and professional growth • Flexible salaried work arrangements to meet business needs

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