Senior Manager – Strategic Account Management

🔥 3 minutes ago

🏈 Alabama, Florida, +4 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦀 Maryland – Remote 🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Clearwave Fiber

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

Telecommunications

Clearwave Fiber is a company dedicated to providing high-speed, reliable fiber optic internet services to both residential and business customers. With a focus on 100% fiber internet, Clearwave offers superior upload and download speeds, no data caps, and premium reliability with 99. 9% network uptime. The company invests heavily in expanding its fiber optic network to reach more than 500,000 locations, delivering connectivity that meets both present and future demands. Clearwave Fiber aims to enhance internet experience by providing straightforward, no-surprises pricing and 24-hour local tech support, tailored to fit the needs of individual homes and businesses.

📋 Description

• Lead and grow the existing team of Strategic Account Managers • Recruit, onboard, train, coach, and hold team members accountable through one-on-ones, account reviews, and customer meetings • Set revenue, retention, renewal, and growth goals; address performance gaps and recognize achievement • Establish and coach account blueprinting for key commercial accounts, including locations, stakeholders, decision-makers, services, competitors, and contract milestones • Translate customer needs into retention and growth plans • Expand existing accounts through additional locations, service upgrades, and cross-selling • Support executive relationships, major proposals, pricing discussions, and contract negotiations • Coordinate with Strategic Account Executives on selected key commercial accounts • Ensure consistent customer engagement, business reviews, and proactive renewal planning • Identify, track, escalate, and recover at-risk customers • Partner with support, technical, operational, Finance, Legal, Sales, Sales Engineering, and Service Delivery teams • Own team quota attainment, revenue growth, retention, and renewal results • Build qualified pipelines and hold Strategic Account Managers accountable for opportunity development and progression • Deliver accurate reports and forecasts; maintain CRM visibility into account plans, expansion opportunities, and revenue at risk • Balance account assignments and staffing needs while improving account management playbooks and processes • Coordinate customer commitments, implementations, escalations, and account handoffs

🎯 Requirements

• Bachelor’s degree in business or a related field, or equivalent education and experience • Five or more years of experience in telecommunications, fiber, broadband, technology sales, or strategic account management • Three or more years directly managing quota-carrying account management or sales professionals • Demonstrated success recruiting, training, and leading teams accountable for revenue, retention, renewals, and account growth • Experience blueprinting complex accounts and coaching teams to identify current and future customer needs • Proven ability to build qualified pipelines, forecast accurately, and maintain reliable CRM reporting • Experience managing executive relationships, contract negotiations, customer escalations, and at-risk account recovery • Working knowledge of business telecommunications services, including fiber connectivity, dedicated internet access, Ethernet, and networking solutions • Strong communication, financial judgment, and cross-functional leadership skills • Experience leading and expanding a geographically distributed account management team within telecommunications or managed services • Background managing large, multi-location commercial customers • Experience teaming account managers with hunter sales representatives • Familiarity with Salesforce or comparable CRM and reporting tools • Must be located in Alabama, Florida, Georgia, Illinois, Kansas, Missouri, or Maryland • Willingness to travel as needed for customer meetings, coaching, recruiting, and team development, less than 25% of the time

🏖️ Benefits

• Remote work arrangement • Travel reimbursement or travel support implied for required business travel (specific benefit not stated)

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