Principal Global Partner Process Architect

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Climb Channel Solutions NA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1982

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Climb Channel Solutions NA is an IT distribution company focused on providing leading and innovative technology solutions. They support technology resellers by offering expertise in areas such as virtualization, cloud, data management, and cybersecurity, thereby enhancing their partners' success. Climb is dedicated to transforming IT distribution with exceptional service and an extensive vendor marketplace to facilitate business growth for its partners across various sectors, including public and private markets.

📋 Description

• Own end-to-end configuration and continuous improvement of Delinea’s partner portal. • Own teaming processes and rules of engagement between partners and internal sales teams. • Own deal registration workflows, approval SLAs, conflict resolution, and audit trail integrity. • Own partner lead flow processes, including routing, tracking, and prompt action. • Own MDF administration, including tracking, approvals, and reconciliation. • Identify friction points using partner feedback, stakeholder input, and process data. • Build and maintain an automation and AI roadmap for partner processes. • Define and track KPIs and SLAs for partner processes. • Define requirements and participate in vendor evaluations for PRM technology and related tools. • Translate partner process needs into prioritized requirements for IT and Business Systems teams. • Partner with IT on UAT and release validation. • Collaborate with Partner Operations, Partner Experience, Partner Ecosystem, Sales Processes, and fellow GPO stakeholders. • Represent the partner voice in cross-functional planning and prioritization.

🎯 Requirements

• 6+ years in Partner Operations, Channel Operations, or Sales Operations. • Direct experience owning partner-facing systems or processes. • Hands-on experience with PRM/partner portal platforms; Channelscaler preferred. • Experience with deal registration workflows and MDF administration tools. • Track record identifying and resolving process friction using partner/field feedback and process data. • Experience writing clear requirements for IT/development teams. • Experience participating in UAT and release validation. • Strong cross-functional collaboration skills. • Ability to operate with a dual reporting relationship across Sales Processes and Partner Ecosystem stakeholders. • Experience with channel/partner ecosystems in a B2B SaaS or cybersecurity environment strongly preferred. • Bachelor’s degree required. • Successful completion of a comprehensive criminal background check, education verification, and employment verification upon conditional offer.

🏖️ Benefits

• Meaningful work and career progression • Competitive salaries • Meaningful bonus program • Healthcare insurance • Pension/retirement matching • Comprehensive life insurance • Employee assistance program • Time off plans • Paid company holidays