Bilingual Patient Access Representative

🕒 July 2

🇺🇸 United States – Remote

💵 $18 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 66%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clinical Health Network For Transformation (CHN)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Clinical Health Network for Transformation (CHN) is an organization that supports and coordinates clinical and operational services for reproductive health providers. CHN states it supports the post‑Roe infrastructure and provides integrated services to 15 Planned Parenthood affiliates across 19 states, connecting patients to care even across state lines. Its services include a centralized call center for appointment scheduling, preregistration and financial verification; patient navigation that helps patients arrange abortion appointments and funds/transportation/hotel for travel over 60 miles; a central billing office that manages claims, payments, denials and appeals; and an information technology function that provides a consolidated, scalable IT ecosystem and integrated digital health platforms. CHN’s team includes executives in operations, IT, revenue cycle, finance, access operations, people and equity.

📋 Description

• Represent CHN to consumers in a friendly, positive, and effective manner • Field and resolve a large volume of patient inquiries via phone and other contact methods in Spanish or English • Follow communication scripts and established workflows • Register new patients in the EHR system • Book, cancel, and reschedule reproductive healthcare appointments, including abortion services • Input and update insurance information • Relay patient communications to providers • Provide pre-visit instructions • Transfer calls to appropriate nurse advice staff when necessary • Assist patients in identifying appropriate providers and appointments • Use EHR systems to guide patient care • Screen patients for financial support using real-time eligibility and escalate complex questions • Notify patients when visits are canceled or rescheduled • Inform patients about negative or abnormal STI results, excluding HIV, according to strict protocols • Adhere to HIPAA guidelines and regulations • Provide training, support, and mentoring to colleagues • Work with supervisors to achieve performance metrics • Track activities using the phone system • Participate in ongoing training, quality assurance exercises, special projects, and other assigned duties • Meet patient experience, quality, productivity, and performance goals • Build trust across cultural differences and advance CHN and Planned Parenthood’s health equity mission • Report directly to the Patient Access Supervisor

🎯 Requirements

• High school diploma or equivalent experience • Secondary Language Proficiency (Spanish) • English language proficiency • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities, and manage time effectively • Ability to work a flexible work schedule • Demonstrated dedication to Planned Parenthood’s mission, vision, and values • 100% fully remote in the U.S. • Available to work full-time (37.5 hours/week) Monday–Saturday between 8 AM–7 PM Eastern Time; additional hours as needed • Dedicated workspace conducive to maintaining HIPAA compliance, confidentiality, and providing exceptional customer service • Commitment to advancing racial equity and learning about structural racism in healthcare systems • One year of contact center, pre-access, patient access, admissions, hospital business office, physician practice office, or equivalent customer service experience (preferred) • Familiarity with call center systems and practices (preferred) • Associate degree or equivalent experience (preferred)

🏖️ Benefits

• Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire • Flexible Spending Accounts and Health Savings Account • Short-Term Disability and Basic Life & AD&D Insurance provided by CHN • Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost • Employee Assistance Program • Retirement Plan, 3% employer match after one year of service • Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays • Company provided laptop, monitor, and headset

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